Expert, Business System Specialist

Pacific Gas And Electric Company•Oakland, CA

1d•Hybrid

About The Position

The Business System Specialist (BSS) acts as a liaison between the line of business and Information Technology, representing end-users and business process owners in system requirements, implementations, and support. This role involves understanding departmental user needs, business procedures, processes, and systems. The incumbent defines user system requirements, provides user support, coordinates user acceptance testing for new tools, and consults on new technologies and features to improve business process efficiency. Responsibilities may include feasibility analysis, developing project scope, and recommending alternative solutions, project strategies, and deliverable prioritization. The BSS prepares and communicates business users’ system needs to Information Technology and represents these needs in the development of functional specifications. A key aspect of this role is understanding the technical needs of the system and collaborating with IT to ensure solutions meet technical, functional, and non-functional requirements. This position follows a hybrid work model, requiring employees to report to their assigned office location at least one day per week, with the remaining days worked remotely based on business needs. The headquarters is the Oakland General Office.

Requirements

BA/BS in Business, Engineering, Computer Science/Information Systems, etc., or equivalent work experience.
Seven years of job-related experience in the Business, IT, or Engineering.
Participation in projects of high complexity at an expert level or in a leadership role.
Continuous education in IT and business-specific areas.

Nice To Haves

An advanced degree is a plus.
8+ years of job-related experience in Business Analysis, which may include or be in addition to 6+ years of experience in Information Technology.
Knowledge of Salesforce, SAP and/or GIS.
Experience in developing technical solutions.
TOGAF certification.
Expert-level knowledge and working experience with multiple corresponding Lines of Business-related functional areas.
Knowledge of Scaled Agile practices.
Expert knowledge of the business requirements process.
Detail-oriented, analytical, and good oral and written communication skills.
Strong understanding of the utility business.
Ability to work with different teams across disciplines and levels and promote a good working environment.
Demonstrates advanced understanding of the impact(s) of technical changes to the collective business processes across functional units.
Good mentoring skills.
Broad understanding of all relevant business processes of the department(s) supported.

Responsibilities

Provide expert consulting in business and user needs.
Analyze and document business requirements for complex projects.
Analyze end-to-end complex business processes and coordinate with IT to develop and implement solutions to information needs.
Understand the current and future business environment; effectively anticipate, identify, and fully meet the business needs.
Identify, propose, and influence solutions to complex business problems.
Anticipate concerns and questions and provide proactive, timely, and professional communications or delegate as appropriate.
Act as a critical contributor to teams that define, review, and approve requirements for solutions to business needs.
Participate in UATs and perform quality reviews of test results.
May assist with training, change management, and communications associated with system implementations.
Contribute to business case development.
Participate in project estimates.
May write manuals, Requests for Change, and procedures.
Ability to develop functional and non-functional requirements.
Understand the IT processes and abilities to design solutions and optimizations to solutions and processes.