Business System Owner

Sanofi•Pocono Township, PA

2d•$113,250 - $163,583•Hybrid

About The Position

The Local Business System Owner (BSO) is responsible for Swiftwater site implementation, lifecycle, and compliance with global Smart Factory solutions that support Manufacturing & Supply operations. This role reports to the Swiftwater Smart Factory Head and is crucial in driving digital innovation and modernization at the site level while maintaining alignment with global strategies, processes, and core models. Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people everywhere, faster.

Requirements

Bachelor's degree
5+ years of Pharmaceutical Industry Experience
5+ years of Computerized System implementation or Project Management experience
Strong GxP and Data Integrity knowledge

Nice To Haves

Bachelor's degree in a STEM field
Experience successfully leading project teams
Experience with Continuous Improvement and Service Level Management (SLA) related to Incident Management.
Experience with Risk Assessment.
Experience with standard industry systems including but not limited to: SAP, SIEMENS, Veeva, & PowerBI
Strong organizational, leadership and communication skills

Responsibilities

Ensure alignment of site procedures and practices with Sanofi Global Quality Documents.
Act as gatekeeper for local system adherence, including audit trail review, user access control, and local application of business procedures.
Represent the site in their area of expertise and interact with Quality, Digital, and Business functions (site and global).
Maintain the validated state of the Sanofi Smart Factory System at the site level.
Ensure the system remains fit-for-purpose and aligned with evolving core models and business needs.
Ensure system usage meets business needs and supports operational efficiency.
Provide training and support to end users, promoting standardization and best practices.
Lead the network of key users and provide Level 2 and Level 3 support.
Initiate local use cases and communicate site-specific pain points to the global team.
Drive business activities related to solution implementation initiatives: Business Value Projects, Major and Minor releases, Legacy System Decommissioning.
Represent the site in design authority and participate in roadmap discussions to ensure alignment with global direction.
Collaborate closely with the site Smart Factory Head, global BSO, and other stakeholders to ensure local needs are represented and aligned with global strategy.
Manage deviations, CAPAs, change control, documentation, training, audit trail reviews, access management, and business continuity.
Investigate and resolve incidents related to the system.
Participate in local qualification phases and contribute to audits and inspections.
Define and allocate resources and budgets for system evolution projects and maintenance activities.
Plan system-related activities and provide visibility on priorities.
Review and approve local documentation related to system configuration, design, and operations.
Support users in adopting digital solutions and ensure proper documentation and training are in place.
Support users in adopting digital solutions and develop a change plan for the business transformation supporting the change.
Develop and execute communication plans to site and global stakeholders.
Drive continuous improvement for Smart Factory solutions through collaboration with Sanofi Manufacturing Standards & Area Process areas.