Business System Analyst [QA/UAT]

TCS•Raleigh, NC

About The Position

The Business System Analyst (BSA) with QA/UAT responsibilities will analyze the organization's objectives, perform root-cause and gap analyses, and recommend changes. This role involves collaborating with cross-functional teams and stakeholders, acting as an advisor between technology, support, and business units. The BSA will influence stakeholders, facilitate requirements sessions, and conduct analysis using various tools to make informed decisions. Key activities include developing Business Requirements/Functional Spec documents, translating high-level requirements into functional ones, and performing workflow design/process mapping. The role also entails communicating project components, providing support for business process standards, validating and optimizing procedures, and identifying/developing business process standards and guidelines. Additionally, the BSA will provide analytical support for performance measurement, metrics analysis, and process improvement, and aid in preparing presentations and reports. The position requires creating test scenarios, reviewing test results, gathering requirements, maintaining project documents in Confluence, creating process flows and diagrams in Visio, supporting QA and UAT by reviewing test cases, and participating in Agile ceremonies.

Requirements

Effective time management and meeting deadlines
Able to manage multiple priorities and action items
Knowledge of business process design/six sigma or other process engineering methodologies
Adaptable and capable of working in fast-paced environments
Strong facilitation skills
Critical thinking and problem-solving
Ability to work in a self-directed manner, be responsive to multiple requests, be organized, and be able to prioritize and respond to requests within requested timelines.
Knowledgeable of staff activities, policies and procedures, and routine office practices
Attention to detail and a high level of accuracy
Ability to clearly articulate information with others and apply it to the organization’s objectives and goals.
Excellent computer skills; proficiency in Microsoft Office Suite; and experience creating documents, forms, and graphs
Ability to use queries to perform data research and validation.
Understanding of database concepts and information models critical

Responsibilities

Analyze the organization's objectives and perform a root-cause analysis and gap analysis to recommend and drive change
Collaborate with cross-functional teams, stakeholders, and be an efficient advisor/ partner between technology, support, and business units.
Influence stakeholders to support business projects, as well as facilitate requirements of sessions/workshops, meetings, interviews, etc.
Conduct analysis using a variety of tools, tactics, and mechanisms to make informed decisions.
Develop Business Requirements/Functional Spec documents, translate high-level business requirements into functional requirements, and perform workflow design/process mapping.
Communicate project components and needs to cross-functional team members and management through documentation and presentations.
Provide support in defining, developing, and implementing business process standards to ensure consistent and measurable performance across the organization.
Validate procedures and processes focusing on optimization and improvements; analyze information, situations, and perform actions through coordination with the senior management team.
Identify, define, develop and implement business process standards, templates, policies, processes, and guidelines in support of the organization’s strategic objectives.
Provide analytical, planning, and implementation support services for performance measurement, metrics analysis, and process improvement of projects and programs as well as aid in the preparation and presentation of technical, management, and operational briefings, data calls, and reports.
Create test scenarios and review test results
Help gather requirements by working with stakeholders, users, and development teams.
Maintain project documents in Confluence, including BRDs and project plans.
Create simple process flows, data mapping charts, and use case diagrams using Visio.
Support QA and UAT by reviewing test cases and ensuring requirements are correctly tested.
Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives