Business System Analyst

Scotiabank • Toronto, ON

1d • Hybrid

About The Position

We are seeking a highly skilled Business Systems Analyst with a strong background in Agile, Lean frameworks, and DevOps practices to join our dynamic team. The ideal candidate will be responsible for bridging the gap between business requirements and technical solutions, ensuring that systems and processes are optimized for efficiency, scalability, and innovation. The Business Systems Analyst will work closely with cross-functional teams, including business stakeholders, developers, and operations, to deliver high-quality solutions within a hybrid Agile \ Lean and traditional delivery environment.

Requirements

• Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).
• In-depth knowledge of ITIL foundation and IT Service Management
• Proven experience (5+ years) as a Business Systems Analyst, Product Owner, or similar role in an Agile/Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).
• 3+ years of hands-on technical working experience on ServiceNow platform including IT Service Management, Asset Management and Operations Management.
• Project Management knowledge to work with large & complex project teams.
• Strong understanding of Agile frameworks (Scrum, Kanban) and Lean methodologies.
• Experience with DevOps practices.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
• Strong analytical and problem-solving skills, with attention to detail.
• Experience with business process modeling, requirements documentation, and system design.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.

Nice To Haves

• Experience with system integration and data analysis is a plus.
• ServiceNow System Administrator (CSA) certificate
• ITIL V4 Foundation certificate
• Senior Business Analysis Certification CBAP® | IIBA®
• Experience with CI/CD pipelines and automation tools

Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business requirements, ensuring alignment with organizational goals and objectives.
• Act as the liaison between business teams and technical teams, translating business needs into functional specifications and user stories.
• Analyze and improve business processes using Lean methodologies, focusing on eliminating waste, improving efficiency, and ensuring value delivery.
• Work within Agile frameworks (Scrum/Kanban) to manage and prioritize backlogs, facilitate sprint planning, and ensure timely delivery of business solutions.
• Lead requirements gathering sessions and assist in the creation of user stories, epics, and acceptance criteria for development teams.
• Facilitate and support daily standups, sprint reviews, retrospectives, and other Agile ceremonies.
• Collaborate to evolve DevOps practices to ensure smooth deployment processes, continuous integration, and delivery (CI/CD).
• Assist in the creation of system documentation, including process flows, use cases, and technical specifications.
• Perform gap analysis and recommend solutions to enhance business operations and systems.
• Conduct system testing and validation, ensuring that solutions meet business needs and requirements.
• Provide post-implementation support and assist with troubleshooting and issue resolution.
• Ensure adherence to Agile principles, Lean practices, and DevOps culture across the organization.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Free tea & coffee, universal washrooms, and lots of space for team collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree