Business System Analyst – Digital health

CGI•Canton, MA

5h•Hybrid

About The Position

CGI is seeking a Digital Health Business Systems Analyst who is a strategic and hands-on implementation partner within a healthcare payer organization, responsible for driving the end-to-end evaluation, onboarding, and operational integration of digital health vendor solutions. This role owns the business and technical requirements lifecycle for a growing portfolio of point solutions across musculoskeletal health, behavioral health, chronic disease management, remote patient monitoring, and wellness — spanning vendors such as Hinge Health, Omada, Livongo, Sword Health, Calm, Teladoc, Brightline, and others. The BSA bridges strategy and execution: translating clinical program goals and payer operations requirements into technical specifications, data exchange designs, and vendor accountability frameworks. This individual will work closely with clinical, network, IT, product, compliance, and vendor teams to ensure that each digital health solution is implemented on time, within scope, and delivers measurable member and business outcomes. This role must be performed from the client site in Canton, MA (Hybrid).

Requirements

7+ years of experience in healthcare IT, digital health, or payer operations, with at least 3 years focused on vendor implementations or digital health program management.
Direct experience implementing digital health or care management vendor solutions at a health plan, health system, or consulting firm.
Working knowledge of healthcare data standards: HL7, FHIR R4, X12 834/837/835, and REST/SOAP API integrations.
Proficiency in business analysis disciplines: requirements elicitation, process mapping, functional specifications, use cases, and UAT management.
Demonstrated ability to manage cross-functional projects with multiple workstreams, vendors, and stakeholders simultaneously.
Strong data analysis skills with proficiency in Excel, SQL, or BI tools (Tableau, Power BI, or similar).
Excellent written and verbal communication skills; ability to translate between technical and non-technical audiences.
Experience with HIPAA compliance, BAA requirements, and healthcare data security standards.
Bachelor's degree in health informatics, Health Administration, Business, Information Systems, or a related field.

Nice To Haves

Oracle
Problem Management

Responsibilities

Partner with clinical, product, and finance teams to define requirements for new digital health point solutions, including scope, target population, eligibility criteria, and integration needs.
Conduct demos, due diligence sessions, and reference checks with prospective vendors; synthesize findings into executive-ready recommendations.
Assess vendor data security posture, HIPAA compliance, SOC 2 certification, and interoperability capabilities (FHIR, HL7, API-first vs. flat-file) as part of selection criteria.
Maintain a living digital health vendor landscape map, tracking competitive landscape, emerging solutions, and market-moving clinical evidence.
Lead end-to-end implementation of digital health vendor solutions, serving as the primary business and technical liaison between the health plan and vendor project teams.
Define project scope, workstreams, milestone plans, RACI matrices, and risk registers for each vendor implementation.
Facilitate discovery workshops with internal stakeholders (IT, clinical, network, member services, compliance) to capture current-state workflows and future-state requirements.
Translate business and clinical requirements into detailed functional specifications, data mapping documents, and integration design artifacts.
Oversee and execute UAT planning, test script development, defect tracking, and go/no-go sign-off processes.
Manage phased rollout strategies including pilot populations, eligibility file configurations, member outreach sequencing, and benefit design alignment.
Own data exchange design for all vendor integrations including eligibility feeds (834/custom), claims data sharing, clinical data (FHIR R4, HL7 2.x), and outcomes reporting files.
Partner with IT/data engineering teams to design, test, and validate automated eligibility, enrollment, and disenrollment workflows for each vendor platform.
Ensure data governance standards are applied across integrations including PHI handling, data minimization, and audit logging.
Troubleshoot and resolve data feed issues, transformation errors, and reconciliation discrepancies in production environments.
Support Single Sign-On (SSO) and API integration design between the member portal, mobile app, and vendor platforms.
Partner with benefits design and actuarial teams to translate digital health benefit structures into vendor-specific eligibility and access configurations.
Manage eligibility cohort definitions, suppression logic, and override workflows across the vendor portfolio.
Ensure alignment between vendor eligibility configurations and plan benefit package (PBP) structures for Medicare Advantage, Commercial, and Medicaid lines of business.
Coordinate with member services on member-facing communication content, escalation pathways, and digital health program FAQs.
Ensure all digital health solutions comply with applicable regulatory requirements including CMS telehealth and remote monitoring coverage rules, state licensure laws, and NCQA standards.
Collaborate with the clinical programs team to align vendor clinical protocols with evidence-based care standards and health plan utilization management policies.
Partner with compliance on vendor oversight program requirements, HIPAA risk assessments, and audit documentation.
Design and maintain a digital health program performance dashboard tracking enrollment, engagement, clinical outcomes, cost trends, and ROI across the vendor portfolio.
Conduct pre/post analysis and member cohort studies to quantify program value and inform benefit design decisions.
Produce executive and board-level reporting on digital health portfolio performance and strategic roadmap progress.
Collaborate with the data analytics team on claims-based outcome studies and vendor attribution methodologies.
Support actuarial and finance teams with program savings estimates for annual budget and bid cycles.
Serve as a trusted advisor and digital health subject matter expert for internal clinical, network, product, and executive stakeholders.
Develop and deliver training materials, workflow guides, and operational playbooks for new digital health program launches.
Champion member experience considerations in all implementation decisions including app usability, access friction, and health equity factors.
Support internal change management for care management and member services teams integrating digital health tools into existing workflows.