Business System Adoption Specialist

ICON plc • Blue Bell, SD

2d

About The Position

Business System Adoption Specialist ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. OBJECTIVES/PURPOSE Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials Support clinical systems BSO and change management functions by contributing to process de- velopment, training, and change management.

Requirements

• Bachelor’s Degree or international equivalent preferred, advanced degree preferred
• 4+ years of experience in business analysis, stakeholder engagement, change management
• 3+ years of experience in the life sciences preferred, with experience in clinical trial manag- ment/operations preferred
• Experience with EDC, clinical trial operational systems, regulatory reporting or vendor manage- ment system a plus.
• Demonstrated experience working in a matrixed environment and navigating complex issues/situ- ations with vendors to achieve business results
• Ability to navigate complex challege with a solution-oriented mindset
• Experience with communication and presentation to cross-functional audiences
• Demostrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabiltiies

Responsibilities

• Develop user facing materials for the system(s) in alignment with GDO/R&D business and strate- gic priorities
• Support the Business System Owner in the development of the overall clinical system user adop- tion from material development, change management, and communications
• Support system readiness analyses for the enablement of new capabilities.
• Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcom- ing system capabilities
• Collaborate with system owners and stakeholders to resolve issues promptly and accurately.
• Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption
• Responsible to supporting the education and awareness of available support resources for the end users

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level