Business Support Specialist

407 ETR • Vaughan, ON

3d

About The Position

The Business Support Specialist will serve as a resource and point of contact for all small and medium business customers’ inquiries. Business Supports Specialists provide guidance and solutions for frequently asked questions via phone, e-mail and live-chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.

Requirements

• 2+ years of experience in managing business customer relationships.
• Strong English communication skills (both written & verbal) as well as good presentation skills.
• Strong interpersonal and communication skills via email, phone and face to face meetings.
• Strong analytical skills and ability to take initiative to resolve business customer’s accounts and issues.
• Excellent organizational skills as well as the ability to prioritize to meet goals and expectations.
• Flexible and adaptable in meeting both the customers’ and business needs.
• Ability to work well in a fast-paced team environment.
• Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, PeopleSoft and Maestro.

Nice To Haves

• Post-secondary education in Business / Marketing / Communications preferred.
• Experience working with customers in large fleet, trucking, trailer and construction industries is an asset.
• Basic accounting knowledge is an asset.

Responsibilities

• Deliver ongoing World-Class customer service to our valued customers by providing support via phone, email and live-chat channels in a prompt and friendly manner.
• Manage and improve 407 ETR’s relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.
• Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de-consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.
• Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.
• Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer experience.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree