Business Support Specialist II - Live Events

Compassion International

3d•Remote

About The Position

Compassion International is driven by a mission to release children from poverty in Jesus' name, serving over two million children in 25 countries. The Business Support Specialist II will play a crucial role in supporting the Influencer team's fundraising activities by providing operational, logistical, and data support. This position involves managing high-volume event workflows, ensuring accuracy and timely execution, and contributing to the department's efficiency and scalability. The role also emphasizes maintaining a personal relationship with Jesus Christ, being a witness for Christ, and prioritizing child protection in all activities, aligning with Compassion's core cultural behaviors.

Requirements

Bachelor's Degree in related field or equivalent education, experience, training and/or certification
Three years professional experience working in sales support, operational support, event logistics, project coordination, or another role involving complex workflows and competing priorities.
Demonstrated ability to prioritize work with agility in a fast-paced, high-volume environment.
Proven ability to work independently, anticipate needs, and drive work forward.
High adaptability and comfortable with change, pivots, and evolving workstreams.
Exceptional attention to detail while maintaining awareness of the broader operational context.
Strong relational skills and the ability to work effectively with diverse personalities.
A systems thinker with strong technical proficiency with CRM tools (Salesforce preferred), MS Outlook, Excel, and other operational systems.
A team-player and solutions-oriented mindset with a heart to serve and support others towards success in their roles.

Responsibilities

Maintain a personal relationship with Jesus Christ.
Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer.
Act as an advocate to raise the awareness of the needs of children.
Understand Christ’s mandate to protect children.
Commit to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry.
Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
Report any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur.
Uphold and engage in Compassion’s core Cultural Behaviors.
Provide operational, logistical, and data support for Influencer team fundraising activities, using systems such as Salesforce, Tableau, and Microsoft 365.
Manage a high-volume of fundraising event workflows, ensuring accuracy and timely execution under tight deadlines, keeping cross-functional teams aligned and work moving.
Anticipate fundraiser needs, solve problems independently, adapt quickly to last-minute changes, and use sound judgment to engage leadership and internal teams when needed to support well.
Coordinate contracts for routing, approval and signatures.
Ensure accurate payments and adherence to payment schedules.
Contribute to the department budget by entering and tracking expenditures and informing management of variances.
When called upon as a subject matter expert, contribute to the creation, refinement, and documentation of processes to increase efficiency, clarity, and scalability across the organization.
In partnership with department Business Analysts, review data, identify trends or issues, and present insights that help fundraisers and leaders make informed decisions.
Build strong relationships with fundraisers, peers, and cross-functional teams.
Support change by operationalizing new processes and adjusting workflows as the ministry evolves.
In coordination with Business Support Manager and Compassion Training Team, assist with training and coaching new team members and stakeholders on systems, processes, and event workflows.