Business Support Specialist - Customization
Rio Grande•Albuquerque, NM
•Onsite
About The Position
Rio Grande is seeking a detail-oriented and organized Business Support Specialist to support our growing Customization business. This role serves as the central coordinator for Custom Casting, Stamp & Form, Laser Engraving, Hot Foil Stamping, and CAD-supported custom projects. The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects simultaneously, and excels at communicating with customers, internal teams, and external partners.
Requirements
- 2–5 years of experience in project coordination, sales support, customer service, or a related field.
- Strong organizational and communication skills.
- Ability to manage multiple priorities and deadlines.
- Experience with CRM systems such as HubSpot or Salesforce preferred.
- Experience working with manufacturing, production, customization services, or project-based workflows is a plus.
Responsibilities
- Manage the Customization Services inbox and coordinate incoming project requests.
- Process and track customization service orders, ensuring accuracy and timely execution.
- Serve as the primary liaison between Rio Grande and external CAD design partners.
- Coordinate communication between customers, sales teams, Manufacturing, Merchandising, and Customer Support.
- Monitor project timelines, milestones, and deliverables to ensure projects remain on track.
- Provide customers and internal stakeholders with project status updates and next steps.
- Generate weekly project status reports and maintain accurate project records in HubSpot.
Benefits
- Comprehensive training program
- Collaborative and supportive team environment
- Opportunity to work closely with customers and bring custom projects to life
- Competitive compensation
- Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
- 401(k) matching program
- Paid time-off benefits
- Seven paid holidays
- Paid life insurance and optional additional life insurance
- Long-term and short-term disability
- Flexible spending account
- Pet insurance
- Tuition reimbursement
- On-site gym and company wellness program
- Bereavement leave
- Employee discounts at Rio Grande
- Local and national discounts on various travel and entertainment
- Opportunity to share in the profits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
