Business Support Manager II

Bank of America•Fort Worth, TX

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. Core Role Expectations This role serves as the Business Support Manager II to the COO of Global Treasury and Merchant Operations (GTMO), partnering closely with senior executives to drive strategic priorities, business execution, and organizational effectiveness. The individual will play a key role in shaping and advancing GTMO's agenda, including operating model, leadership routines, and Great Place to Work initiatives that position GTMO as a best-in-class operations organization. Strategic Support & Organizational Effectiveness: Executes leader priorities with operational rigor, translating direction into actions and deliverables. Partners effectively across stakeholders, follows established processes, ensures operational accuracy, compliance, and timely escalation of risks or issues. Procedures Center of Excellence (COE): Establish and manage procedures governance, ownership, and routine reviews to strengthen operational performance and risk management across GTMO. Enterprise Advocate & Communicator: Communicates enterprise and business-level decisions, purpose, and results, and connects to team strategy, priorities and contributions. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Meeting & Event Coordination: Coordinates leadership routines, meetings, and events using established standards and templates. Ensures agendas, materials, logistics, action items, and follow-up communications are completed accurately and on time. Execution, Problem Solving & Adaptability: Takes ownership of assigned responsibilities, delivering high-quality work accurately, timely, and in alignment with established priorities, processes, and standards. Great Place to Work Champion: Models an inclusive environment for employees, aligned to Great Place to Work goals.

Requirements

Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams skills
Budgeting, financial analysis, and expense management
Strong analytical and problem-solving skills
Process improvement and workflow optimization experience
Project coordination and organizational skills
Executive communication and stakeholder management
Ability to manage multiple priorities and deliver results
Knowledge of banking policies, programs, and procedures
Data-driven decision-making capabilities
Requires a thorough knowledge of the department or business units functional area or products.
Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
Requires an in-depth knowledge of bank policies and programs and of the departments functional operations.

Nice To Haves

Experience supporting senior executives or large organizations
Experience in Global Treasury Servicing, Fulfillment, and Merchant Operations businesses
Experience and/or mastery of AI/CoPilot usage
Experience supporting geographically dispersed teams
Strong relationship-building and influencing skills
Ability to lead in a complex, fast-paced environment

Responsibilities

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location.
Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.
Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.
Leads the support/administrative functions for a somewhat large department usually at a local level.
Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement.
Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department.
Executes leader priorities with operational rigor, translating direction into actions and deliverables.
Partners effectively across stakeholders, follows established processes, ensures operational accuracy, compliance, and timely escalation of risks or issues.
Establish and manage procedures governance, ownership, and routine reviews to strengthen operational performance and risk management across GTMO.
Communicates enterprise and business-level decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Coordinates leadership routines, meetings, and events using established standards and templates.
Ensures agendas, materials, logistics, action items, and follow-up communications are completed accurately and on time.
Takes ownership of assigned responsibilities, delivering high-quality work accurately, timely, and in alignment with established priorities, processes, and standards.
Models an inclusive environment for employees, aligned to Great Place to Work goals.