Business Support II (Planning & Development)

City of Fort Collins•Fort Collins, CO

4d•Onsite

About The Position

The City of Fort Collins is looking for a Business Support II to join our Planning and Development Services as a member of the Administrative Services Team. This is a full-time salaried position with the City with an anticipated hiring salary range of $44,000-$55,000 a year! The Business Support II is a critical role within our organization; your primary responsibilities will involve engaging with external and internal customers through phone and email interactions, focusing on Code Compliance customer service and records management. Serving as the initial point of contact, you will be responsible for sending out violation letters, conducting thorough research for accurate information. The role also includes efficient records management, involving the manipulation of data to generate comprehensive reports. The role also involves ensuring smooth day-to-day operations by managing administrative tasks, facilitating communication, and offering support to external and internal customers. If you're looking to join a dynamic team and play a pivotal role in supporting our Planning and Development Services department, we encourage you to apply! This opportunity is ideal for a candidate with 3-5 years of related experience or an equivalent combination of education and experience. We are looking for someone with a passion for organization and customer service, to bring their skills in attention to detail and communication to the City!

Requirements

Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
Ability to use records management, accounting, word processing, presentation, web development, and graphics software.
Knowledge of basic math and/or accounting.
Ability to enter data accurately; use spreadsheet and database software.
Ability to respond effectively to customer service requests.
Ability to communicate effectively orally and in writing.
Good organization skills; attention to detail; multi-tasking skills.
Ability to understand a total process flow and ensure that all details of a task are accomplished properly.
Basic understanding of finance or budget management processes and procedures.
Ability to work under moderate supervision and to exercise independent judgement as required.
High school diploma or general education degree (GED)
Minimum of three to five years related experience; or equivalent combination of education and experience.

Nice To Haves

College degree or equivalent work experience.
Some positions may require functionally related certification or advanced degrees
College or technical school level coursework in business, or finance (Associates degree preferred)

Responsibilities

Establishes and maintains effective office systems and procedures, including supply inventory.
May provide customer service for internal customers and citizens, including explanation and interpretation of policies and procedures, in person and via telephone.
Responsible for supporting a specific project or program for a department or division as assigned.
Enters data, compiles records and reports; tabulates or posts data; may develop and maintain data bases.
Compiles and organizes materials for various programs and/or projects.
Provides clerical support including preparing or answering correspondence; may open and route incoming mail and prepare outgoing mail.
May conduct marketing and sales activities.
May provide basic financial support through fee collection, data entry and tracking.
May coordinate schedules for meetings, training, or travel; may prepare agenda for and transcribe minutes at meetings.
Acts as liaison to other City offices.
May administer document and record management systems.

Benefits

Medical, dental, vision (for self, spouse, domestic partner, children) – eligible on the 1st of the month following date of hire
Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
Retirement + company contributions – after 6 month probation period and immediate vesting
Flexible spending: Medical expenses FSA, dependent FSA or both
Employee Assistance Program: counseling, legal, financial assistance
Life insurance, short-term and long-term disability
Wellness program, workout facilities
Employee/family onsite health clinic
Learning and development opportunities at all levels in the organization with opportunities for career mobility
Collaborative work environment