Business Support, Customer Service

JLL•Atlanta, GA

1d•Onsite

About The Position

This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals. This individual plays an integral part of the facility operations team, monitoring various systems across our operations, responding to triggered alerts, and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls, emails, and web requests from various stakeholders. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals in all interactions with internal and external customers. This individual must be computer savvy, know how to escalate emergency issues, and engage in a collaborative and dynamic work environment.

Requirements

Associates degree in facilities management, building, business or other related field
2+ years’ experience with Facility or Property Administration preferred
Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Years of relevant experience preferred

Responsibilities

Research required information using available resources
Identify and escalate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned callbacks
Monitor telephony queue time data to maximize productivity.
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to the business unit specified client-driven standards.
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics