Business Support Coordinator
About The Position
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. General Summary: The incumbent is responsible for following established procedures and guidelines to provide timely and effective support to Operational Shared Services and the Benefits Center Organizations. Performs basic administrative/operational/customer support/computational task. Typically works on a routine and patterned assignments.
Requirements
- Proficiency in all Microsoft Office Programs: Word, PowerPoint, Excel, Access, etc.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Ability to execute on multiple priorities simultaneously with high degree of accuracy and quality.
- Strong written and verbal communication skills; ability to effectively and professionally interact and partner with internal and external representatives and resources, and document interactions accurately.
- Superior focus on customer driven problem solving and service delivery; operates as a highly motivated team-player with proven customer service skills.
Nice To Haves
- Any combination of education or experience equivalent to five years disability experience and/or three years administrative experience in support of disability claims.
Responsibilities
- Provide administrative support to Operation Shared Services and the Benefits Center Organizations.
- Gather, compiles, and verified information and enters it accurately into documents such as reports, correspondence, vendor portals and databases.
- Codes and sorts documents so they can be accurately processed or filed.
- Contacting customers to acknowledge Appeal, request or follow up on claim-related information, and completing administrative tasks which include creating digital file copies, entering data, filing claim related information and the distribution of incoming and outgoing mail.
- Contacting Attending Physicians (AP) to schedule appointments for peer-to-peer physician discussions, drafting and sending letters to AP offices as needed, sending and retrieving claim related information to/from external partners in support of Independent Medical Examinations (IME) and Designated Medical Officer Reviews (DMO), and other medically-related administrative processes as needed.
- Monitor status of activities to ensure that established regulatory and workflow timelines are achieved.
- Regular contact with 3rd party vendor for follow up or additional information.
- Ensure that all activities are accurately and efficiently documented in Unum’s claim system as outlined in existing workflow.
- Adhere to policyholder requirements per Special Handling.
- May perform other duties as assigned.
Benefits
- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
- healthcare benefits (health, vision, dental)
- insurance benefits (short & long-term disability)
- performance-based incentive plans
- paid time off
- a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
