Business Support Associate – Customer Service

Abbott • Temecula, CA

1d • Onsite

About The Position

The primary purpose of the Business Associate is to support Customer Service and Commercial functions by understanding the overall needs of the organization as a member of a specific team. The Business Support Associate interacts with customers, internal teams, and management to optimize business performance by providing exceptional service, resolving issues efficiently, and communicating effectively.

Requirements

• BS degree preferred
• 2-5 years of related work experience with a solid understanding of the specific functional area, or an equivalent combination of education and work experience.
• Ability to multitask, prioritize, and manage time well on tight deadlines.
• Willingness to learn.
• High level of professionalism.
• Ability to provide efficient, timely, reliable and courteous service to customers.
• Ability to perform job responsibilities in a quality system environment.
• Knowledge of SAP and excel.

Responsibilities

• Develops a thorough understanding of the business, customers (internal and external), services provided, the technology required for the role and how to use and troubleshoot it effectively.
• Develops role-specific knowledge and serves as a subject-matter expert (SME) for the team.
• Ensures compliance with applicable Corporate, Divisional and Departmental Policies and Procedures.
• Provides professional and thorough communications in a timely manner to a broad range of colleagues, management and, external customers when required.
• Demonstrates ability to identify and appropriately prioritize many incoming demands.
• Exhibits flexibility and a positive attitude in the face of adversity and a dynamic operating environment.
• Plans, organizes, and prioritizes own daily work routine to meet established schedule.
• Investigates and resolves issues with other functional groups, such as Service Center, Marketing, Field Personnel, Contracting, to provide exceptional customer service.
• Demonstrates the ability to work in a team environment.
• May participate in special projects as requested.
• Assists senior members of the team with the implementation of projects that support team/departmental objectives.
• Helps test system changes/upgrades, draft communications and create/update documentation, job aids to reflect changes.
• Provides additional help and support for other functional roles as required and/or requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level