Business Support Assistant Interventional and Neuro Interventional Radiology Clinic

Banner Health

9d•Onsite

About The Position

The Business Support Assistant supports the administrative and clinical operations of the Interventional and Neuro Interventional Radiology clinic. The role coordinates patient care and follow-up activities to promote efficient clinic operations and a positive patient experience. This includes ordering and tracking serial imaging and laboratory testing according to provider protocols, monitoring follow-up needs, and ensuring results are completed on time and available for provider review. The assistant coordinates care across providers and departments, serves as a primary patient contact, schedules appointments, manages patient communications, maintains accurate electronic medical record documentation, and facilitates communication to support continuity of care. More broadly, the position provides administrative services and assistance requiring occasional discretion and judgment, coordinates processes or services for an assigned area, and works independently under general supervision. The schedule is Monday through Thursday, 8:00 a.m.–4:30 p.m., and Friday, 7:00 a.m.–3:30 p.m.; holidays are not required. Banner University Medical Group is a nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Its clinicians provide primary and specialty care and support research, education, and patient care.

Requirements

High school diploma or equivalent education.
Two or more years of administrative work experience in a related area.
Ability to follow oral and written directions related to the job functions.
Excellent oral, written, and interpersonal communication skills.
Ability to interact effectively with departmental personnel and assist customers with inquiries.
Ability to schedule meetings and appointments and assist with incoming calls and walk-ins.
Ability to work effectively with common office software, including spreadsheets and word-processing applications.
Ability to organize, prioritize, and multitask in a fast-paced environment while maintaining a professional manner.

Nice To Haves

Additional related education and/or experience is preferred.

Responsibilities

Coordinate patient care and follow-up activities for the Interventional and Neuro Interventional Radiology clinic.
Order and track serial imaging and laboratory testing according to provider protocols, ensuring timely completion and availability of results for review.
Monitor patient follow-up needs and coordinate care across providers and departments.
Serve as a primary patient contact, schedule appointments, and manage patient communications.
Maintain accurate and timely electronic medical record documentation.
Facilitate effective communication to support continuity of care.
Provide administrative and customer or vendor services and related business support functions for an assigned area.
Review or audit documents, forms, or invoices for accuracy and appropriateness and initiate corrective action when appropriate.
Communicate with customers, patients, candidates, and vendors through verbal, electronic, and written channels using defined formats and procedures.
Maintain records and files and ensure documentation is accurately entered into departmental applications.
Prepare, collate, and distribute reports; handle recurring departmental projects or one-time projects as directed.
As assigned, monitor supply inventories, place and expedite orders, and verify receipt of supplies.
Work independently under general supervision and represent the organization as a primary point of contact to outside entities.