Bus Supt Analyst

Covenant Health•Knoxville, TN

About The Position

The Business Support Analyst leads and works with multidisciplinary project teams to leverage new or existing technology and system functionality in support of customer-focused IT solutions. Under general direction, the role oversees complex system projects, defines scope and objectives based on user needs and business-system and industry requirements, and develops or modifies solutions while considering technical capacity and operational constraints. The analyst researches and analyzes system alternatives, documents business and user needs, translates them into system requirements, and considers the business implications of technology in current and future environments. The position coordinates project teams by assigning responsibilities, identifying resources, establishing schedules and measurements, and monitoring work as appropriate. It works with users and managers to analyze needs and workflow options, identifies opportunities for process and productivity improvements through system functionality, automation, or business-process changes, and develops and implements IT policies, procedures, and process improvements. The analyst researches vendor solutions, makes recommendations, collaborates with vendors on steering and change committees, and maintains accessible, current system documentation covering data flows, processing, and transformation events. Other duties and projects may be assigned.

Requirements

Bachelor of Science in Computer Science or a relevant functional area, or equivalent work experience in Computer Science and/or a related functional area.
At least six years of experience in the functional area, with increasing levels of responsibility.
Experience developing and/or supporting Information Technology systems.
Demonstrated understanding of relevant business and industry requirements.
IT project management experience.
Professional or clinical licensure (such as RN or ARRT) may be required depending on assigned applications.

Responsibilities

Oversee complex system projects under general direction.
Define project scope and objectives based on user needs and business-system and industry requirements.
Devise or modify solutions to complex problems while accounting for computer equipment capacity and limitations, operating time, and desired results.
Research, identify, and analyze system alternatives to meet changing business application needs.
Analyze business and user needs, document requirements, and translate them into system requirement specifications.
Consider the business implications of technology in the current and future business environment.
Assemble project teams, assign responsibilities, identify resources, and develop schedules and measurements to support timely project completion.
Coordinate team activities and direct and check team members’ work where appropriate.
Help users and managers analyze needs and identify system or workflow alternatives.
Identify opportunities to improve workflow, processes, and productivity using existing system functionality, automation tools, or business-process re-engineering.
Develop or modify procedures to facilitate complex problem solving while accounting for technical and operational constraints.
Develop and implement IT Department policies, procedures, and process improvements.
Research vendors and vendor solutions and make recommendations.
Work with vendors on steering and change committees to influence product direction and enhancements.
Maintain current and accessible system documentation, including data flows, data processing, and data transformation events.
Perform other duties and projects as assigned.