BUS SUPT ANALYST

Covenant Health•Knoxville, TN

About The Position

The Business Support Analyst, IT Clin Ancillary Support, leads and works with multidisciplinary project teams to use new and existing technology and system functionality to deliver customer-focused IT solutions. Under general direction, the role oversees highly complex system projects, defines scope and objectives based on user needs and business-system and industry requirements, and develops or modifies solutions for complex problems. The position assesses business and user needs, documents requirements, and translates them into system requirement specifications while considering the business implications of technology in current and future business environments. The analyst coordinates project teams, resources, responsibilities, schedules, and completion measures, and may direct and review team members’ work. The role works with users and managers to identify system and workflow alternatives, improve processes and productivity, and implement IT policies, procedures, and process improvements. It also researches vendors and solutions, makes recommendations, collaborates with vendors on steering and change committees, and ensures system documentation is current and accessible. Other duties and projects may be assigned.

Requirements

Bachelor of Science in Computer Science or a relevant functional area, or equivalent work experience in Computer Science and/or a related functional area.
At least six years of experience in the functional area, with increasing levels of responsibility.
Experience developing and/or supporting Information Technology systems.
Demonstrated understanding of relevant business and industry requirements.
IT project management experience.
Professional or clinical licensure (such as RN or ARRT) may be required depending on assigned applications.

Responsibilities

Oversee highly complex system projects under general direction.
Define project scope and objectives based on user needs and an understanding of business systems and industry requirements.
Research, identify, and analyze system alternatives to meet changing business application needs.
Analyze business and user needs, document requirements, and translate them into system requirement specifications.
Assemble project teams, assign responsibilities, identify resources, and develop schedules and measures to support timely project completion.
Coordinate project team activities and direct and review team members’ work where appropriate.
Help users and managers analyze needs and identify system or workflow alternatives.
Identify workflow, process, and productivity improvements using existing system functionality, automation tools, or business process re-engineering.
Develop or modify procedures to facilitate complex problem solving within computer equipment and operational constraints.
Develop and implement IT Department policies, procedures, and process improvements.
Research vendors and vendor solutions and make recommendations.
Work with vendors on steering and change committees to influence product direction and enhancements.
Ensure system documentation, including data flows, data processing, and data transformation events, is current and accessible.
Perform other duties and projects as assigned.