Business Support Analyst Senior

USAA•San Antonio, TX

4d•Hybrid

About The Position

USAA is seeking a dedicated Business Support Analyst Senior to provide data analytics services to the Corporate Communications and Public Affairs Office. This role will assist business operations by collecting moderately complex data from various sources, using statistical techniques to analyze trends, and generating reports and visualizations for leadership decision-making. The individual will conduct data analytics for high-profile initiatives, including USAA’s philanthropic, volunteer, and member-giving efforts, as well as internal and external communications, to achieve strategic objectives. The role offers a flexible work environment requiring the individual to be in the office 4 days per week and is based in San Antonio, TX. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
3 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
Knowledge of business operations and systems/business requirements processes.
Experience facilitating and driving collaboration to common understanding of business requirements and driving standard association wide business processes.
Experience with business intelligence tools, such as Tableau, Microsoft Power BI, Google Analytics.
Experience with data analysis and programming tools, such as SQL, Python and R.

Nice To Haves

Prior U.S. military service or being a military spouse/domestic partner is highly valued.
Predictive analytics experience.
Experience improving outcomes and automating processes with AI
Data management experience.

Responsibilities

Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.
Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
Maintains broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement.
Assists with the documentation of new and revised departmental procedures.
Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.
Serves as a resource to team members on escalated issues of a routine nature.
Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls.
Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.
Contributes on policies, standards, risk management and controls related to relevant processes.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.