Business Support Analyst Lead - Life Co. Distributions

USAA•San Antonio, NC

12h•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Business Support Analyst Lead – Life Co. Distributions . We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position must be based in our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: As a Business Support Analyst Lead you will Support the business by analyzing and evaluating relevant complex Enterprise business data, information, metrics and processes to identify opportunities and solutions to business plan development and optimization of business operations. You will be responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives. Evaluates complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems. Provides support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics. Applies subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support. Assists and mentors team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings. Manages broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements. Represents the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership. Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans. Maintains broad business knowledge, stays current on key business strategies and initiatives and identifies opportunities for support and enablement. Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency. Provides insight, analyses, advice and recommendations to keep business on operational and financial plan. Gathers information, analyzes data and trends to identify and implement business optimization opportunities. Supports team with assigned analysis, contributes in discussions of strategic options and recommendations. Develops/advises on policies, standards, risk management and controls related to relevant processes. Coaches and provides on-the-job training for other team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).
8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
Knowledge of business operations and systems/business requirements processes.
Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise-wide business processes.
Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.

Nice To Haves

Working knowledge in Life Insurance, Health Insurance and/or Annuities.
Previous expertise in full sales funnel and performance measurement to include development of scorecards and dashboards.
3 or more years of experience being Data driven with the ability to navigate areas of uncertainty or unknowns driven by business influences.
Experience with presenting analysis and findings to Senior Leadership.
Working knowledge in various aspects of corporate finance functions. (i.e. budget forecasting, reporting, general ledger experience)
8 or more years of experience in end-to-end analysis and/or operations experience.

Responsibilities

Support the business by analyzing and evaluating relevant complex Enterprise business data, information, metrics and processes to identify opportunities and solutions to business plan development and optimization of business operations.
Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.
Evaluates complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems.
Provides support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics.
Applies subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support.
Assists and mentors team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings.
Manages broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.
Represents the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership.
Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
Maintains broad business knowledge, stays current on key business strategies and initiatives and identifies opportunities for support and enablement.
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
Provides insight, analyses, advice and recommendations to keep business on operational and financial plan.
Gathers information, analyzes data and trends to identify and implement business optimization opportunities.
Supports team with assigned analysis, contributes in discussions of strategic options and recommendations.
Develops/advises on policies, standards, risk management and controls related to relevant processes.
Coaches and provides on-the-job training for other team members.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning
continuing education