Business Support Analyst 2 (Report Developer)

Human Services, Department of•Atlanta, GA

2d•Hybrid

About The Position

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. The Georgia Department of Human Services (DHS), Division of Aging Services (DAS) is seeking candidates for the position of Business Support Analyst 2 (Operations Analyst). This position is located in Atlanta, Fulton County, Georgia. Under general supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area. Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations. May partner with other departments, divisions, outside agencies, and vendors to address business issues. Exercises various latitudes of independent judgment. May administer or provide high level support for various projects, grants, contracts, implementation of procedures, and/or any specialized functions. Assists with orientation, training, or providing task guidance of junior team members.

Requirements

Associate degree in communication, English, or public relations from an accredited college or university and two (2) years of experience related to area of assignment; OR One (1) year of experience required at the lower-level Business Support Analyst 1 (GSP130).
Ability to manage and manipulate data sets.
Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project. environment with aggressive timelines.
Ability to work effectively with personnel at multiple levels of the organization.
Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate with other team members.
Ability to effectively manage and complete multiple tasks simultaneously.
Strong analytical skills.
Demonstrated performance as a self-motivated and goal-oriented professional who is able to work with minimal supervision, exercise good judgment and keep critical systems operational.
Associate degree in business or related field from an accredited college or university and two (2) years of experience related to area of assignment; or one (1) year of experience required at the lower level Busi Support Analyst 1 (GSP130).
An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Nice To Haves

Bachelor’s degree from an approved, accredited college or university and one (1) year related work experience.
Course of study or work experience that include practical use of data and statistical analysis is highly desirable.
Knowledge of SQL (Structured Query Language) language and familiarity with Microsoft SQL Report Builder software, Tableau, and SharePoint.

Responsibilities

Initiate, execute and evaluate analytical activities across all DAS programs.
Conduct data analysis, disseminate findings, and prepare reports for internal and external stakeholders.
Analyzes business requirements and proposes effective and user friendly solutions to business stakeholders.
Consults with technical staff as needed to ensure functionality of automated system is consistent with laws, regulations and best practice standards; ensures that users adhere to relevant laws, regulations and best practice standards.
Documents, reviews and revises all required business processes annually.
Participates in establishment of standards and procedures to be used in ongoing development and enhancement of data system.
Assists with report development and data extraction from data system for program management.
Performs other professional responsibilities as assigned by supervisor.
Analyze national Census data that supply the official population and other statistics related to aging and disabled individuals.