Business Strategy Leader, Service

Edward Jones

2d

About The Position

The Business Strategy Leader, Service will lead the development and execution of strategic initiatives supporting Enterprise Service and broader organizational objectives. The role helps align and integrate these initiatives with organizational priorities and operational objectives, including through performance management, Enterprise Service programs, workforce planning, and continuous improvement.

The position partners with business areas and field leaders to assess current and future needs related to strategy, organizational design, talent, and culture. It also leads, coaches, and develops associates to strengthen team effectiveness and strategic impact.

The role leads complex divisional and Enterprise Service initiatives from planning through delivery. This includes defining scope, deliverables, timelines, resource needs, and critical path activities; monitoring schedule, scope, quality, and budget; evaluating trade-offs; identifying and mitigating risks; securing resources; facilitating meetings; and providing senior leadership with timely, actionable insights. The position builds relationships across departments, divisions, and external vendors.

Candidates who live within a commutable distance of the Tempe, Arizona, or St. Louis, Missouri, home office locations are expected to work in the office four days per week.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, Data Science, Mathematics, Analytics, or a related field, or equivalent relevant work experience.
• At least 5 years of relevant professional experience.
• At least 2 years of leadership, change management, program management, or transformation experience.
• Proven leadership, coaching, and team development skills, including the ability to influence stakeholders and drive results across the organization.
• Strong project and program management capabilities, including managing multiple priorities, resources, timelines, and deliverables in a fast-paced environment.
• Excellent communication, presentation, and relationship-building skills, with the ability to collaborate across functions and leadership levels.
• Strong analytical and problem-solving skills, including business impact analysis, trend identification, and development of actionable recommendations.
• Proficiency with Power BI, Tableau, or similar visualization tools.
• Advanced Microsoft Excel, Word, and PowerPoint skills, including pivot tables, advanced formulas, charting, conditional formatting, and VBA.
• Ability to solve complex, non-routine business challenges involving multiple stakeholders and competing priorities.
• Sound judgment and decision-making skills, including identifying risks, resolving escalated issues, and anticipating operational, resource, and organizational challenges.
• Experience supporting business leaders in workforce planning, performance management, employee engagement, talent development, and process improvement.

Responsibilities

• Lead the development and execution of strategic initiatives supporting Enterprise Service and broader organizational objectives.
• Design performance management tools, objectives, and success measures for the Service population.
• Provide thought leadership to define and implement Enterprise Service programs and other firm-wide priorities.
• Partner with business areas and field leaders to assess needs related to strategy, organizational design, talent, and culture.
• Drive continuous improvement to enhance the efficiency, effectiveness, and risk management of Enterprise Service processes, including workforce planning and performance management.
• Ensure strategic initiatives align and integrate with organizational priorities and operational objectives.
• Lead, coach, and develop associates to maximize team effectiveness and strategic impact.
• Define project scope, deliverables, timelines, resource needs, and critical path activities for complex initiatives.
• Monitor project progress against schedule, scope, quality, and budget objectives using established metrics and controls.
• Evaluate trade-offs and make data-driven recommendations to senior leadership.
• Partner with organizational leaders to secure resources and drive successful outcomes.
• Identify, assess, and mitigate project risks and issues.
• Facilitate meetings, communicate progress, and develop solutions to achieve project objectives.
• Provide timely and actionable insights to senior leadership to support decision-making.
• Build and maintain relationships across departments, divisions, and external vendors.

Benefits

• Medical and prescription drug coverage
• Dental insurance
• Vision insurance
• Voluntary benefits, including accident, hospital indemnity, and critical illness coverage
• Short- and long-term disability coverage
• Basic life and basic AD&D coverage
• 401k retirement plan
• Health savings account
• Flexible spending account
• Ten paid holidays
• 15 days of vacation for new associates beginning January 1 of each year
• Sick time
• Personal days
• Paid day for volunteerism
• Associates may be eligible for bonuses and profit sharing
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior