Business Strategy and Operations Manager

Nirvana•New York, NY

4h•Hybrid

About The Position

At Nirvana, we are revolutionizing the way benefit verification is handled. Recognizing its convoluted and opaque nature, we are dedicated to bringing transparency to the costs and coverage of healthcare. By leveraging machine learning and AI, we have developed tools that enable care providers across various specialties to seamlessly check coverage, from patient intake through continuous monitoring, saving significant time and resources. Our mission extends beyond facilitating access to care; we aim to alleviate financial anxiety for those seeking medical assistance and for providers. Backed by Northzone, Inspired Capital, Eniac Ventures, Surface Ventures, and other leading investors, Nirvana is on a rapid growth trajectory. We serve some of the largest clients in healthcare, including Lifestance Health, Modern Health, and Headspace, and have expanded beyond behavioral health into physical therapy, intensive outpatient, primary care, and beyond. Join us as we continue to transform healthcare, making it more transparent and accessible for everyone. We're looking for a sharp, curious operator who is ready to move from making recommendations to owning outcomes. You'll work closely with the VP of Strategy & Operations on some of the company's most important problems, from growth planning and resource allocation to operational efficiency and cross-functional execution. Reporting to our VP of Strategy & Operations, this role is for someone who thinks like a consultant, operates like a founder, and communicates like a business leader.

Requirements

2 to 4 years at a top consulting firm required
Prior in-house experience at a high-growth startup is strongly preferred
OR 3 years of consulting plus 1 to 2 years in-house at a high-growth startup
Strong at breaking down messy, open-ended problems and turning them into a clear plan
A communicator who can make a complex analysis land with a non-technical audience
Experience in B2B SaaS strongly preferred
Excel / Google Sheets, advanced modeling and analysis
PowerPoint / Google Slides, executive-quality storytelling
SQL, comfortable pulling and working with data on your own

Nice To Haves

Healthcare or healthtech experience is a plus
BI tools like Tableau or Looker are a plus

Responsibilities

Partner with the VP of Strategy & Operations on high-priority initiatives from start to finish
Build analyses across market sizing, competitive landscape, financial modeling, and scenario planning, and turn them into clear recommendations
Help prep board materials, investor updates, and internal strategy reviews
Find what's slowing the business down and build solutions that actually stick
Own planning processes like OKR tracking and quarterly business reviews to keep teams aligned and accountable
Build KPI dashboards that give leadership a clear picture of where things stand
Work with Sales and Customer Success on segmentation and capacity planning
Turn pipeline and performance data into actionable recommendations, not just reports
Run complex, multi-team workstreams and keep things moving
Build processes and documentation that set a high bar for how strategic work gets done at Nirvana