Business Solutions Manager

HMH

1d • $80,000 - $87,000 • Remote

About The Position

The Business Solutions Manager partners with process owners to identify challenges and opportunities, translate business needs into requirements, and deliver scalable technology solutions that improve supply chain results. Solutions may include process improvements, automation, analytics, and integration with platforms such as SAP and Salesforce. Job responsibilities also include ongoing database maintenance and ETL work to ensure data accuracy, usability, and stability for existing data environment. Success will be measured by improvements in supply chain business results.

Requirements

• Bachelor's Degree in a technology-related field (Industrial Engineering, Computer Science, etc.) or applicable experience and/or certifications such as MSSD.
• Minimum 3 years of experience using technology and automation to improve processes and data quality.
• Proficient with relational databases (SQL Server).
• Experience using Power BI or Tableau for reporting and visualization.
• Experience with ETL tools, especially SSIS.
• Experience working with enterprise systems like ERP or CRM and integrating data from them.
• Ability to work well with both business and technical teams.
• Strong attention to detail and ability to meet deadlines.
• Able to manage multiple priorities in a fast-paced environment.
• Clear and effective communication skills.
• Strong problem-solving, analytical, and reasoning skills.

Nice To Haves

• Master's Degree (MBS, Industrial Engineering, Analytics, etc.)
• Experience in supply chain process improvement.
• Familiarity with SAP and Salesforce.
• Experience with Snowflake, dbt, Informatica, and Postgres.
• Experience with .Net (aspx) development.
• Experience with Salesforce CRM Analytics.
• Experience with Tableau Pulse, AI, machine learning, and Agentic AI solutions.
• Experience with Automation Anywhere or RPA software.
• Six Sigma training/certifications.

Responsibilities

• Effectively partner with our Supply Chain Planning, Distribution, Customer Fulfillment, Performance Measurement, Operational Excellence, and Strategic Sourcing departments to define, develop, and integrate business solutions that support HMH’s objectives and key results.
• Develop custom solutions to solve business problems by using an analytical/technical, data-driven approach.
• Provide analytical and business intelligence solutions/services to support decision-making, including the creation of new metrics, KPIs, reporting, scorecards, etc.
• Leverage expertise to troubleshoot challenging data- and code-related problems in existing solutions.
• Provide support, including break fixes and enhancements for SQL Server environment, SSIS and Informatica ETL jobs, Access databases, .Net solutions, and other automations.
• Utilize analytical skills with a high degree of accuracy and ability to meet deadlines.
• Strict attention to detail and intensity around consistently delivering high-quality outputs.
• Use creativity to spur continuous improvement (process refinement, data modeling, data quality, etc.).
• Understand business processes and how they affect each other.
• Provide self-leadership and collaboration with IT and other members of analytical/technical teams.
• Communicate effectively through formal and informal methods with team members, leadership, and other departments within HMH.
• Partner with fellow team members in expanding our continuous improvement and innovative culture.
• Live the values and stated mission of HMH.
• Lead by example (in work ethic, business ethic, following procedures, and caring about the company, its employees, and its customers).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level