Business Solutions Applications Analyst

Dow Credit Union • Midland, MI

8h

About The Position

At Dow Credit Union, we use technology thoughtfully to better serve our members and support our teams. We're looking for a Business Solutions Applications Analyst who enjoys solving problems, learning new systems, and working cross-functionally to keep business applications running smoothly. This role focuses on hands-on administration of Salesforce Financial Services Cloud and related platforms, along with deeper technical problem-solving and system optimization. You'll also grow alongside our modernization efforts across CRM, digital communications, integrations, and automation.

Requirements

• Salesforce administration experience
• Exposure to SQL, Apex, JavaScript, Python, or similar
• Experience with DocuSign, Jira, or marketing platforms a plus
• Strong analytical and communication skills
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field-or equivalent professional experience.
• Typically 4–6 years in a technology role supporting business applications, platforms, or integrations.

Responsibilities

• Administer Salesforce Financial Services Cloud (users, security, automation, reporting)
• Serve as a primary contact for application support and troubleshooting
• Maintain data quality and build reports and dashboards
• Support digital communication platforms (e.g., Salesforce Marketing Cloud, Deep Target, Customer.io)
• Write and maintain SOQL and SQL queries for reporting and validation
• Participate in integrations, automation, and platform enhancements
• Collaborate with business partners and Information Security

Benefits

• quarterly and annual incentives
• medical
• dental
• vision
• a 401(k) plan
• paid holidays
• paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level