Business Solution Architect

The Canton Group • Baltimore, MD

2d • Remote

About The Position

The Business Solution Architect is the translation layer between what government clients need and how the Elections Products platform is built to serve them. This role answers a specific and critical question: how do we implement what a customer needs in a way that works for all customers? In a platform serving diverse state and county election offices, each with distinct jurisdictional requirements, the Business Solution Architect makes scalability possible.
Reporting to the Sr. Manager, Business Solution Architecture, the Business Solution Architect works at the tactical implementation level, engaging temporarily across 2 to 4 sprints for complex features, translating customer and regulatory requirements into PRDs, process flows, technical requirements, and domain models that Engineering teams can build from and Product Owners can execute against. This role sits between Product Management and Engineering, maintaining independence from both, and partners closely with Business Analysts, who provide deep elections domain expertise.
The Business Solution Architect must be equally fluent in the language of election administrators, product strategy, and software implementation. They do not write code, but they understand platform architecture well enough to make sound technical approach decisions and feasibility judgments. They protect the platform by abstracting customer-specific variations into durable, scalable solutions.

Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Public Administration, or a related field.
• 5+ years of experience in business analysis, solution architecture, product management, or a related discipline in a software product environment.
• Demonstrated experience producing structured requirements artifacts, including PRDs, process flows, use cases, and domain models.
• Strong understanding of software development lifecycles and Agile delivery practices, including how requirements flow from strategy through implementation.
• Ability to analyze complex, multi-stakeholder requirements and design scalable platform solutions that serve varied client needs.
• Strong written and verbal communication skills, with the ability to communicate technical concepts to non-technical audiences and business requirements to engineering teams.
• Experience working with government or regulated-industry clients, with an understanding of compliance-driven requirements environments.
• Comfortable operating across Product, Engineering, and client-facing contexts without formal authority.

Nice To Haves

• Experience in elections technology, election administration processes, or government software compliance.
• Familiarity with jurisdictional variation in elections requirements at the state and county level.
• Experience with multi-tenant SaaS platform architecture and requirements abstraction patterns.
• Proficiency with ADO (Azure DevOps) for requirements tracking and backlog documentation.
• Knowledge of elections certification standards, including EAC guidelines and state-level certification processes.
• Experience working in a Scrumfall or hybrid Agile delivery environment.
• Relevant certifications such as CBAP (Certified Business Analysis Professional), PMI-PBA, or equivalent.

Responsibilities

• Translate customer requirements, gathered from Product Managers, Product Owners, and Business Analysts, into structured platform-level solutions, producing PRDs, process flows, technical requirements, and domain models as primary deliverables.
• Analyze and abstract jurisdictional variations across government client requirements, defining how the platform can serve multiple clients from a single, maintainable implementation.
• Evaluate technical feasibility of proposed solutions in partnership with Engineering leads, identifying constraints and trade-offs early in the feature development cycle.
• Define platform abstractions and configuration approaches that reduce one-off customization and increase solution reusability across government clients.
• Ensure requirements documentation is complete, traceable, and actionable, meeting the standards of the BSA practice and the compliance needs of elections software certification.
• Engage directly with Product Managers to understand feature intent, strategic context, and customer commitments before designing solution approaches.
• Partner with Business Analysts on elections domain validation, compliance review, and jurisdictional requirements, drawing on their domain expertise to inform solution design.
• Collaborate with Product Owners to ensure BSA deliverables translate cleanly into user stories, acceptance criteria, and sprint-ready backlog items.
• Work with Engineering leads to review and refine solution designs, ensuring platform and architectural considerations are reflected in requirements documentation.
• Participate in sprint reviews, refinement sessions, and planning ceremonies as needed during active feature engagements.
• Apply elections domain knowledge and platform understanding to push back on requirements that would create unsustainable technical debt, introduce compliance risk, or undermine platform scalability.
• Maintain traceability from customer requirements through solution design to implemented features, supporting certification and compliance auditability.
• Contribute to the BSA practice's knowledge base, including reusable process flows, domain models, and platform patterns that improve efficiency across future engagements.
• Adhere to the organization's security policies, procedures, and controls to protect confidential information and ensure compliance with SOC 2 requirements.

Benefits

• working fully remote

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level