Business Services Supervisor

Royal Credit Union•Eau Claire, WI

16h•$75,400 - $86,700•Hybrid

About The Position

Do you excel at leading teams and building strong business relationships? Become a Business Services Supervisor at Royal Credit Union! In this role, you’ll lead and develop a high-performing team, optimize business service operations, and drive innovative solutions that support our Members and organizational goals. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

Requirements

High School Diploma or Equivalent.
Four (4) years experience working in a financial institution with focus on new accounts and services.
Two (2) years leadership or equivalent leadership training.
Must be bondable Upon Hire.
Demonstrated ability to lead, coach, and develop team members through effective communication, performance management, and delegation while fostering a collaborative and growth-oriented environment.
Strong business services expertise, including knowledge of business accounts, products, and treasury management services, with the ability to provide guidance on complex scenarios.
Proven ability to manage operations efficiently by monitoring productivity, improving processes, and ensuring quality service delivery aligned with organizational goals.
Technical proficiency with business banking systems, digital tools, and Microsoft Office (Word, Excel, PowerPoint, Teams), with the ability to quickly learn new technologies.
Solid understanding of compliance, regulations, and policies related to business services, with the ability to ensure adherence while supporting organizational initiatives and risk management.

Nice To Haves

Bachelor's Degree or the Equivalent in Experience in Business.
Knowledge of business entities and experiences with business accounts and services or treasury management services.
Royal Credit Union experience

Responsibilities

Supervise overall operation of the Business Services Department and provide expertise, coaching, mentoring and guidance.
Maintain an in-depth knowledge of business products and services and direct the daily operation of business services for Royal Credit Union as a whole.
Collaborate with Treasury Management on our suite of treasury products, future offerings and support of their team.
Responsible for the department's involvement in actively promoting the full line of Business Services to Members and Team Members.
This position will work closely with the VP-Business Loan Operations and Services to achieve Royal Credit Union's objectives, goals and initiatives.