Business Services Specialist I

Cox Communications • Indianapolis, IN

35d • Onsite

About The Position

This role is responsible for operating a PBX or multi-line telephone system, receiving and routing calls, greeting visitors, and managing mail and faxes. The specialist will also be responsible for updating appointment calendars, creating documents, and providing training to relief staff. A commitment to safety and excellent customer service is essential. This position may require overtime as business needs dictate.

Requirements

• High School Diploma or equivalent preferred.
• 1 - 2 years of switchboard and customer service experience required.
• Effective communication and organizational skills required.
• Must be able to operate PBX or multi-line phone system, as well as other office equipment (i.e., copier, fax machine, etc.).
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• Ability to sit for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Must be able to clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• General understanding of auction departments and processes preferred.

Responsibilities

• Operate PBX or multi-line telephone system to answer incoming calls.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Take and deliver messages to appropriate personnel or transfer calls to voicemail as necessary.
• Greet and welcome on-site visitors, customers and vendors, determine nature of business and notify appropriate personnel.
• Receive, sort, and route mail and publications.
• Update appointment calendars.
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Provide training instruction for relief receptionist/switchboard operator.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by manager or supervisor, i.e., filing, copying, collating, record keeping, accept job applications, etc.
• May be required to work overtime as business needs dictate.

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED