Business Services Servicing Manager-Chantilly Branch, Montgomery, AL

MAX Credit Union•Montgomery, AL

About The Position

This role is responsible for managing the servicing of commercial loans, ensuring accuracy, compliance, and efficient operations. The manager will oversee loan documentation, processing, funding, reporting, and system administration, while maintaining strong member relationships and adhering to company values.

Requirements

Experience in commercial loan closing documentation.
Experience in coordinating and processing loan packages.
Familiarity with legal counsel collaboration for closings.
Knowledge of title work, flood certifications, and environmental reports.
Understanding of loan document execution and post-closing reviews.
Ability to track and manage recorded documents.
Experience ordering and managing commercial real estate appraisals and inspections.
Proficiency in funding new loans and construction draws.
Experience managing payment posting and corrections.
Knowledge of overseeing partial releases and payoff amounts.
Ability to monitor member insurance coverage on collateralized loans.
Strong communication skills for member inquiries and guidance.
Experience opening business deposit accounts.
Proficiency as a department administrator for Laser Pro and FICS Commercial Servicer systems.
Experience with system updates, releases, and testing.
Ability to add, delete, and train system users.
Skill in troubleshooting system integration issues.
Experience producing and distributing monthly, quarterly, and annual reports on commercial loan activity.
Knowledge of borrower tax forms (e.g., 1098) and IRS reporting.
Experience managing compliance documentation for participation loans.
Ability to balance general ledger accounts and maintain loan conversion schedules.
Experience with payment and delinquency notices.
Ability to generate and analyze past-due reports.
Commitment to a member-first mindset.
Upholding core values and building relationships.

Nice To Haves

Attends industry conferences and training events to stay informed of regulatory changes and system upgrades.

Responsibilities

Prepares, reviews, and ensures the accuracy and completeness of all commercial loan closing documentation.
Coordinates and processes loan packages for all newly approved and renewed loans, ensuring timely imaging and filing.
Works closely with legal counsel to facilitate closings, including ordering and reviewing title work, flood certifications, and environmental reports.
Ensures the proper execution of all loan documents and performs post-closing reviews for completeness and compliance.
Tracks and manages receipt of recorded documents such as mortgages, final title policies, and assignment of rents and leases.
Orders and manages commercial real estate appraisals and inspections as required.
Funds new loans and approved construction draws; manages payment posting, including manual corrections for rejected payments.
Oversees partial releases, ensuring accurate parcel identification and receipt of appropriate payoff amounts.
Monitors and tracks member insurance coverage, ensuring adequate protection on all collateralized loans.
Maintains active communication with members to resolve servicing inquiries and provide loan-related guidance as needed.
Opens business deposit accounts in coordination with the lending process when required.
Serves as department administrator for Laser Pro and FICS Commercial Servicer systems.
Maintains system updates, applies quarterly releases, and tests new features for operational readiness.
Adds, deletes, and trains system users, ensuring secure and appropriate access to servicing platforms.
Troubleshoots and resolves system integration issues in partnership with the IT Department.
Produces and distributes accurate monthly, quarterly, and annual reports on commercial loan activity.
Completes and distributes annual borrower tax forms (e.g., 1098), and submits IRS reports accordingly.
Manages compliance documentation for participation loans and ensures proper commitment delivery.
Balances general ledger accounts in coordination with the Accounting Department and maintains loan conversion schedules (e.g., construction to permanent).
Ensures timely mailing of payment and delinquency notices; generates and analyzes weekly past-due reports.
Attends industry conferences and training events to stay informed of regulatory changes and system upgrades.
Maintains a member first mindset.
Upholds core values and builds team member and customer relationships.
Completes all training as required.
Performs other duties as assigned.