Business Services Representative LEAD

Health Solutions West•Grand Junction, CO

11d•$20 - $20•Onsite

About The Position

Health Solutions West is the Western slope’s largest behavioral health care organization, covering more than 23,000 square miles across 10 counties. With over 250 employees in Western Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. This position provides a broad range of administrative duties which support Point of Entry (POE) activities associated with client registration, scheduling, Electronic Health Record (EHR) set up and maintenance, charge entry, and point of service collections and cash receipts. It involves providing navigation for incoming customer calls with consistent and quality customer service to consumers and staff, ensuring all client PHI (Protected Health Information) is handled in accordance with HIPAA and 42 CFR Part 2 regulations. The role provides support, structure, stability and management of all activities essential to daily office operations and to the business services representatives. Perform other duties or projects as determined by this position’s supervisor.

Requirements

Bachelor’s degree in Healthcare or Business or closely related field, or equivalent combination of post-secondary education and experience.
Minimum three (3) years previous call center or office experience preferred; ability to work in a fast-paced, high volume environment with strong computer skills in a business setting is required.
Working knowledge of Microsoft Windows based computer applications including Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet access.
Ability to operate standard office equipment including credit card machines, copy machines, fax and multi-line telephone.
Interpersonal and communication skills to develop and maintain effective working relationships with all personnel.
Ability to organize and prioritize workload in a busy environment with frequent interruptions, including screening calls on an emergency mental health crisis telephone.
Must be able to work with co-workers who are not located in the same physical building.
Ability to learn through teleconferencing and web-based demonstrations.
Ability to make sound decisions in the absence of supervision.
Ability to think critically.
Ability to organize and prioritize work assignments with moderate supervision.
Ability to perform basic mathematics and bookkeeping sufficient to accurately perform financial transactions as required by the position.
Ability to identify areas of opportunity for continuous quality improvement in existing workflows and propose improvements.
Must already be authorized to work in the US; sponsorships not available.

Nice To Haves

Prior work in a human services setting and experience with medical records or medical systems desirable.
Demonstrated experience in managing a team of people.

Responsibilities

Provides a broad range of administrative duties which support Point of Entry (POE) activities associated with client registration, scheduling, Electronic Health Record (EHR) set up and maintenance, charge entry, and point of service collections and cash receipts.
Provides navigation for incoming customer calls with consistent and quality customer service to consumers and staff.
Provides excellent, consistent, quality customer service to consumers and staff of both the local office and offices within the Health Solutions West organization.
Ensures all client PHI (Protected Health Information) is handled in accordance with HIPAA and 42 CFR Part 2 regulations.
Provides support, structure, stability and management of all activities essential to daily office operations and to the business services representatives.
Perform other duties or projects as determined by this position’s supervisor.