Business Services Portfolio Manager

Mountain America Credit Union•Sandy, UT

9d•Onsite

About The Position

Primary Relationship Manager and Liaison to Senior Business Advisor for Managed Business Member Relationships. This role serves as the primary relationship manager for the day-to-day needs of MACU’s larger business members. The individual will possess a high understanding of business entity structures and be able to converse with business owners about their needs based on their unique structure. The role involves recognizing member needs, educating them on options for managing financial transactions through MACU Business Services tools, resources, and technology, and cross-selling products and services as needs arise through a consultation approach. This position is the first point of contact for all managed member portfolio account needs, including new account documentation, onboarding to the core system, and owning account opening and onboarding procedures. The Business Services Portfolio Manager acts as the primary contact for a portfolio of managed members, owning processes that include originating loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit reports, and cross-selling loans. They will oversee loan processes, including documentation, decisioning credit reports, and conducting closings for any loans sourced by Business Advisors or from within the managed portfolio. The ability to satisfy immediate and unexpected needs by recommending credit union products and services with knowledge and confidence is crucial. The role also involves cross-selling financial services of the credit union to ensure quality service and compliance with all regulations as required by law. This position provides quality service to credit union business membership by assessing member needs, advising to meet their needs, and assisting in transactions, which could include opening new accounts, servicing existing accounts, and explaining products and services that best suit business members' cash-flow needs. The manager owns the entire relationship and helps to direct/delegate according to managed member needs. They field and direct member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives, all the while expanding the product/service offering of the relationship. Problem resolution involves clarifying member complaints, determining the cause, providing solutions, expediting correction or adjustment, and following up to ensure resolution. The role also acts as a liaison to Business Advisors and actively participates in and completes product knowledge courses. Other duties as assigned.

Requirements

3 years professional experience in a progressive financial setting
Associates’ degree from an accredited institution in business, marketing, finance, economics or related field. Education will be verified. OR on job experience with 3+ years in a progressive financial setting.
Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
Demonstrated ability to multi-task and maintain composure while handling all member activities and requests
Demonstrated ability to prepare Cash Management & loan documents.
Demonstrated ability to perform mathematical calculations.
Ability to work both autonomously and collaboratively in a fast-paced environment.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
Adaptive to change, responds positively to altered circumstances or conditions
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)

Nice To Haves

experience in a business relationship management setting preferred
Project management experience preferred
Experience with analytical and reporting software preferred

Responsibilities

Primary relationship manager for day to day needs of MACU’s larger business members
Recognize member needs, educate on options for managing financial transactions through MACU Business Services tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
First point of contact for all managed member portfolio account needs including new account documentation, onboarding to core system, and owning account opening and onboarding procedures.
Act as primary contact for portfolio of managed members.
Own processes that include originating loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-sells loans.
Oversee loan processes including documentation, decisioning credit reports and conducting closings for any loans sourced by the Business Advisors or from within managed portfolio.
Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
Cross-sell financial services of the credit union to ensure quality service.
Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
Provides quality service to credit union business membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our business members cash-flow needs.
Owns entire relationship and helps to direct/delegate according to managed member need.
Fields and directs member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives all the while expanding product/service offering of relationship.
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
Acts as a liaison to Business Advisors
Actively participates in and completes product knowledge courses
Perform other duties as assigned