Business Services Analyst

Government of Alberta•Edmonton, AB

1d•Onsite

About The Position

The Public Service Commission (PSC) provides human resources (HR) services to the Government of Alberta (GOA). It leads to the development, implementation, and maintenance of policies and programs that ensure Alberta has a professional, non-partisan, diverse, inclusive public service that proudly service Albertans. This is achieved by providing expert advice, strategic leadership, and stewardship as well as developing and delivering innovative support and services to Alberta Public Service (APS) employees. As a Business Services Analyst, you will play a key role in supporting the Public Service Commission (PSC) to meet its legislative and operational requirements. Your work will directly enable transparency, accountability, and resilience across the Alberta Public Service (APS). From leading Access to Information processes to supporting emergency management and corporate reviews, you will operate at the intersection of policy, operations, and strategic analysis supporting leaders and teams to make informed decisions that impact all Albertans.

Requirements

Strong research and analytical skills, with the ability to synthesize complex information into clear recommendations.
Advanced writing skills, including briefing notes, reports, and executive summaries.
Strong project management and organizational skills, with the ability to manage competing priorities.
Excellent stakeholder engagement and facilitation skills across diverse groups.
Ability to navigate complex, sensitive environments with discretion, sound judgment, and professionalism.
Ability to build relationships and influence outcomes in a multi-stakeholder environment.
Strong communication skills tailored to different audiences (operational to executive).
Conflict resolution and negotiation skills.
Ability to remain organized, adaptable, and effective in a fast-paced environment.
Commitment to high-quality client service and continuous improvement.
University graduation in Business Administration, Public Administration, Information Technology, Business Analytics or a related field; no experience required.
A two-year Diploma plus two years related experience.
A one-year certificate with three years related experience.

Nice To Haves

Familiarity with Access to Information (ATI) process and requests.

Responsibilities

Coordinate and manage Access to Information (ATI) requests in collaboration with Service Alberta.
Oversee records searches, review disclosure packages, and ensure alignment with ATI requirements.
Act as a key liaison between PSC and the ATI Office, providing advice to decision-makers.
Develop policies, tools, and training to support consistent, compliant handling of HR records.
Support reviews and inquiries from the Office of the Information and Privacy Commissioner.
Serve as the alternate Business Continuity Officer (BCO) and Consequence Management Officer (CMO).
Support development, maintenance, and promotion of Business Continuity and Consequence Management Plans.
Participate in provincial planning exercises and support incident response activities.
Provide advice to internal stakeholders and contribute to cross-government emergency management initiatives.
Conduct annual reviews of corporate memberships and subscriptions for the APS.
Research, analyze, and develop recommendations to support senior leadership decision-making.
Lead vendor negotiations to ensure cost-effectiveness and value optimization.
Coordinate with procurement to implement and manage memberships.
Collaborate with Corporate Internal Audit Services (Treasury Board and Finance) to support audits.
Lead stakeholder engagement and coordinate input across program areas.
Implement audit recommendations to improve efficiency, accountability, and compliance.
Support full audit lifecycle activities and reporting requirements.
Support projects such as HR records management planning and policy development.
Ensure alignment with legislation (ATI, Records Management Regulation, GEMR).
Conduct research, analyze data, and develop briefing materials, reports, and recommendations.
Support departmental initiatives that enhance consistency and standardization.