Business Services Analyst

Securitas•Parsippany, NJ

5d•Hybrid

About The Position

Securitas Security Services USA, Inc. is seeking a Business Services Analyst to join their team. This is a hybrid role based in Parsippany, NJ, offering an annual salary of $75,000 – $85,000. The Business Services Analyst will be a key partner for regional and district teams, ensuring the accuracy, efficiency, and timeliness of Invoice to Cash (ITC) processes. This is a hands-on, technical role involving direct work with financial systems, data analysis, and problem-solving. The analyst will support field and finance teams with daily ITC activities, including billing, collections, and cash application, while also assisting with system enhancements and process improvements.

Requirements

High school diploma required.
2–3 years of related experience required (accounts receivable, billing, financial operations, or similar).
Strong technical aptitude and comfort working in financial systems and structured workflows.
Working knowledge of accounts receivable and billing processes.
Proficiency in Microsoft Excel (basic formulas, lookups, and data analysis).
Proficiency with Microsoft Word and PowerPoint.
Strong analytical and problem-solving skills with high attention to detail and data accuracy.
Ability to follow defined processes and clearly document your work.
Effective written and verbal communication skills.
Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities.
Team-oriented mindset with a strong customer service focus.
Must be able to perform all essential functions with or without reasonable accommodation.
Meet company standards for background and reference checks, controlled substance testing, and behavioral selection surveys.

Nice To Haves

Bachelor’s degree in business, finance, accounting, information systems, or a related field preferred.
Experience with ERP or financial systems (e.g., Oracle Cloud or similar) preferred.
Experience with Oracle Advanced Collections is a plus.
Smartsheet and Power BI experience is a plus.

Responsibilities

Navigating financial and ERP systems to support billing, collections, and cash application for assigned region(s).
Researching and helping resolve customer billing discrepancies, unapplied cash, and on-account variances using system data and supporting documentation.
Monitoring aging reports and dashboards to spot trends, data issues, and follow-up needs, and escalating concerns to senior team members when needed.
Preparing and maintaining standard reports related to accounts receivable, aging, and collections activity.
Partnering with district teams and region controllers to review problem accounts and delinquencies, including joining weekly or biweekly collection calls.
Serving as a primary point of contact for the field, responding to questions and requests accurately and on time.
Working with districts to research and resolve on-account variances, unapplied cash, and customer credit balances.
Processing customer refund requests and coordinating with Cash Application to ensure proper posting.
Supporting districts with adjustments and write-offs, making sure approvals and documentation are complete and accurate.
Contributing to testing, documentation, and support during system enhancements or new implementations.
Assisting with data cleanup, reconciliations, and process improvement initiatives.
Maintaining accurate records and documentation in line with company policies and internal controls.
Participating in team projects, training sessions, and continuous improvement activities.
Performing all work safely, and in line with company policies and procedures.