Business Services Administrator (70969)

MINNESOTA EQUIPMENT INC•Rogers, MN

34d•$19 - $24•Onsite

About The Position

Responsible for administrative duties related to accounts payable and receivable functions, service department administrative support, customer communications, recordkeeping, and coordination of business processes that support efficient dealership operations. This position works in a matrixed role reporting to both the Service Manager and Controller to ensure accurate financial transactions, exceptional customer service, and effective administrative operations. The position’s work responsibilities are based on each of the department’s operational needs both seasonally and on a regular basis.

Requirements

Business or Accounting degree with employment background in both accounts’ payables and receivables
Ability to work in a matrix structured role reporting to both Service Manager and Controller
Superior flexibility to adapt workload and responsibilities based on operational needs
Ability to work cooperatively in a fast-paced team environment and host difficult conversations, communicating effectively
Experience communicating effectively verbally over the phone and in person, as well as in writing
Ability to use standard desktop load applications such as Microsoft Office

Nice To Haves

Strong interpersonal and customer service skills, with a positive and empathetic understanding of customers’ needs
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification

Responsibilities

Answers incoming calls and fields internal and external customer inquiries to the Service Department and other proper departments as needed
Fields walk-in customer’s needs, updates customer profile using equipment, hours and/or other information for work order
Utilizes a scheduling tool to assign and prioritize service department workload based on availability
Updates customer profiles using equipment, hours, or other information from customer work order
Supports administrative needs in closing and invoicing for customer work and reviews work orders for completeness and accuracy prior to customer billing
Works with Service Manager to identify and execute continuous process improvements
Maintains accounts payable and accounts receivable records
Records routine or recurring transactions within accounts payables, receivables, general ledger, and inventory
Distributes mail and maintains dealership files
Process delivery receipts and warranty registrations
Assists in employee recognition activities
Maintains a clean work area and performs work in a neat and orderly fashion
Maintains service accessories and supplies and prepares replacement orders as needed for the dealership
May order office supplies for store location
Participate in training programs required for the development of skills and knowledge
Follows all safety rules and regulations in performing work assignments
Other duties as assigned