Business Service Representative

Equifax • West Des Moines, IA

38d • Onsite

About The Position

The Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers.

Requirements

• Minimum one year of customer service/support experience
• Proficiency with Google Suite and Microsoft Excel
• Detail oriented with an ability to multi-task in a fast paced environment
• Exhibit strong organizational, problem-solving, and analytical skills
• Excellent listening, verbal, and written communication skills
• In office,10:30am - 7:00pm Mon - Fri / (training hours may be different)

Nice To Haves

• Bachelor's degree preferred
• Two plus years of experience in a B2B customer support environment
• Proficiency in Salesforce Service
• Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
• Mortgage industry experience

Responsibilities

• Answer customer calls and/or emails providing prompt issue resolution
• Manage outbound calls to gain information and/or follow up to resolve customer issues
• Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera
• Manage client dialog while documenting details of client interaction in Salesforce

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees