Business Development Representative - Service

Hendrick • Franklin, TN

2d • Onsite

About The Position

Primarily responsible for lead generation activities in support of the company’s sales and service goals.

Requirements

• GED or High School Diploma
• up to 3 years of work experience
• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Strong interpersonal and skills.
• The position requires regular and predictable attendance.
• Scheduled shifts may include evening hours, weekends, and holidays.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to receive and communicate with customers courteously, efficiently, and professionally.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Nice To Haves

• Valid Driver’s License
• Automobile Salesperson License
• Intermediate knowledge of Microsoft Office products.
• Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System
• Schedule follow-up contact if no appointment is made in Dealership Management System
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule “no-show” customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED