Business Development Representative - Service (57807)
About The Position
Job Responsibilities: Engaging in all training directed by the BDC Manager Follow the BDC scripts and guidelines on all inbound and outbound calls Ensuring that all calls presented are answered promptly and professional Developing proficiency with all features of the BDC CRM Software and associated products Ensuring that all information entered into BDC systems is consistent and accurate Maintaining knowledge of coupons, direct mail pieces, all sales advertising, and inventory throughout the company and its OEMs Maintain current knowledge of schedules of personnel throughout the dealerships Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up, and Task list calls) are made in a timely and effective manner Consistently meet the daily guidelines set for a number of set appointments, appointment shows, and outbound calls Maintain the essential communication link between the client and the dealership Ensure that all communications to and from the client and to and from the sales department are passed on effectively and quickly Qualifications
Requirements
- Proficient in Microsoft Office and Google Docs
- Willing to engage in ongoing training
- Ability to read and comprehend instructions and information.
- Skilled at building positive relationships over the phone or via email
- Professional personal appearance.
- Excellent communication skills.
- Must possess strong organizational skills, time management skills, and the ability to multitask
- Demonstrates the ability to interact effectively with dealer personnel at all levels
- Maintains a professional code of conduct at all times.
- Perform other duties as assigned
Nice To Haves
- Dealership and call center experience preferred
Responsibilities
- Engaging in all training directed by the BDC Manager
- Follow the BDC scripts and guidelines on all inbound and outbound calls
- Ensuring that all calls presented are answered promptly and professional
- Developing proficiency with all features of the BDC CRM Software and associated products
- Ensuring that all information entered into BDC systems is consistent and accurate
- Maintaining knowledge of coupons, direct mail pieces, all sales advertising, and inventory throughout the company and its OEMs
- Maintain current knowledge of schedules of personnel throughout the dealerships
- Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
- Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager
- Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up, and Task list calls) are made in a timely and effective manner
- Consistently meet the daily guidelines set for a number of set appointments, appointment shows, and outbound calls
- Maintain the essential communication link between the client and the dealership
- Ensure that all communications to and from the client and to and from the sales department are passed on effectively and quickly
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
