Customer Service Representative - Business Banking
About The Position
At CommBank, we support Australian businesses every day. Our Business Banking Service (BBS) Contact Centre helps customers keep their operations running smoothly by providing fast, reliable service. As a Business Banking Associate, you’ll be part of a team that makes a real difference to business customers across the country. You’ll join a supportive, customer-focused team and be the first point of contact for our business banking customers. Every interaction you handle helps keep Australian businesses moving. Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of: 8:00am – 7:00pm AWST Monday – Sunday You will need to be available to work weekends as needed roughly every 3–6 weeks Full-time role (38 hours per week) In-office mandatory training Hybrid working: first 6 months in-office to set you up for success, then enjoy a balanced 50% work-from-home / 50% in-office model Please note: this role is not compatible with face-to-face university timetables Strong development pathways supported by the BBS Academy, which trains 100+ new team members annually Opportunities to become cross-skilled across other areas such as CommBiz, Merchant Enquiries and Corporate Cards Clear capability frameworks to help you progress into roles across BPB, Relationship Management, specialist banking, leadership and the wider Group Make real customer impact during crucial business moments Work with modern systems in a supportive, inclusive team Build highly transferable technical, service and problem-solving skills
Requirements
- Strong customer service experience (essential)
- A resilient, positive attitude in a fast-paced environment
- Confidence using multiple systems and technologies
- Clear communication skills and a genuine desire to help
- Ability to learn quickly and multitask effectively
Nice To Haves
- Interest in banking/finance (desirable)
Responsibilities
- Provide premium technical and customer service support over the phone
- Assist with transactional enquiries, account updates and business banking needs
- Deliver fast, accurate solutions that support our customers’ day-to-day operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
