Business Service Representative

AM Leonard•Piqua, OH

2d•Onsite

About The Position

A.M. Leonard is a leader in the horticultural tool and supply industry, dedicated to providing quality products and exceptional customer service. With over a century of experience, we are committed to innovative solutions that help our customers succeed. We are looking for an enthusiastic and driven Business Service Representative to join our team and contribute to our growing success in the horticultural industry. Join a team where your voice matters and your relationship-building skills make a real impact. As a Business Service Representative at A.M. Leonard, you’ll be the personal connection behind our marketing efforts—bridging digital campaigns with real, meaningful conversations. Your work helps customers feel supported, understood, and confident choosing us over online-only competitors. This role is perfect for someone who enjoys learning about the industry, thrives in conversation, values long-term customer relationships, and wants to play an active role in driving business growth. Business Service Representative is a salesperson in training. It is your first step into becoming a Strategic Account Manager!

Requirements

Enthusiastic and driven
Enjoys learning about the industry
Thrives in conversation
Values long-term customer relationships
Wants to play an active role in driving business growth

Nice To Haves

Salesperson in training
First step into becoming a Strategic Account Manager

Responsibilities

Connect with prospects through outbound calls that complement our digital marketing campaigns
Follow up quickly with marketing-qualified leads to keep momentum moving
Reach out to existing customers with warm, timely conversations about seasonal products and promotions
Add a personal touch to email campaigns with targeted follow-up calls
Share customer feedback and insights to help shape future marketing strategies
Introduce and promote our Pro+ Business Rewards Program
Track lead quality and campaign results to support continuous improvement
Create positive, memorable customer interactions that elevate the overall experience
Lead consultative conversations to understand customer needs and challenges
Recommend products and solutions that support seasonal planning and long-term success
Build strong relationships with small to mid-size businesses that value personal service
Serve as a knowledgeable resource by answering questions and offering expert guidance
Represent A.M. Leonard’s commitment to exceptional service in every interaction
Accurately process inbound orders and assist with customer inquiries
Route complex issues to the appropriate departments when needed
Maintain accurate customer records and account details
Support account setup, Pro+ enrollment, and basic troubleshooting
Assist the team during peak seasons with order processing and customer communication
Contact marketing-qualified leads within 24–48 hours
Complete outbound marketing campaigns on schedule

Benefits

High deductible health plan (HDHP)
Dental insurance
Vision insurance
$60 per month contribution to employee HSA accounts
Access to employee health clinic for well and sick visits, immunizations, lab services, and more at no cost (for HDHP enrollees)
Access to employee health clinic for $20 per paycheck (for non-HDHP enrollees)
Prescriptions available through employee health clinic at no cost
24/7 telemedicine partner for quick, convenient, and no-cost healthcare
Company-paid life insurance
Company-paid short-term disability
Option to purchase increased life insurance coverage through payroll deductions
Option to purchase various Aflac plans
401k plan with matching
Paid time off from day one
80 hours of vacation time (prorated for the first year)
40 hours of personal time
Eight additional hours of vacation granted annually after the first full year of employment
Free onsite gym
Product discounts on horticultural tools and equipment