AY Residence Life Business Service Assistant (BSA) (WS-ST2)

St. Olaf College•Northfield, MN

1d•Onsite

About The Position

The Business Service Assistant (BSA) is a student position providing administrative support to the central Residence Life office team. The position acts as a representative for Residence Life. The individual will be responsible for organizing receipts, bills, and financial information. The Business Service Assistant (BSA) must be adaptable, efficient, and effective in their communication as well as work with limited supervision or within a project-based team performance environment.

Requirements

Must be enrolled in a degree program at St. Olaf College during the academic year and maintain good standing in academics and conduct
Must maintain a cumulative/semester GPA of 2.5. If a student staff member’s GPA (semester/cumulative) falls below 2.5, their retention will be based on individual consultation
Students should have no pending cases, active sanctions, and/or resolved cases that would prevent effective performance as student staff members
Ability to act with discretion and exercise proper professional etiquette as it pertains to confidential information
Experience in Microsoft Office and Google Suite is required
Excellent interpersonal, organizational, and communication skills
Ability to work both independently with little supervision and as part of a team
Strong interest in learning event planning and community building.
Willingness to learn campus safety and crisis escalation protocols.
Basic customer service skills to assist residents with inquiries
Excellent time management

Responsibilities

Receive, sort, and distribute physical mail and documents
Receive phone calls and direct them to the appropriate resources; manage call lists and make outgoing phone calls
Support data entry and assist with creating and maintaining department files, records, and storage systems (physical and electronic).
Manage office email accounts
Support the opening and closing of the office
Schedule meetings as requested
Work collaboratively with Housing Operations to correct behaviors of concern and provide appropriate disciplinary measures as necessary, within the scope of the position
Serve as a liaison between professional supervisors and BSAs
Serves as a lead with the housing operations system
Serves as a liaison and support for the following systems: card access, facilities work order, key management, community standards, and university operations
Assist with housing records, damage bills, etc.
Identify and explain the key financial working mechanisms of each residence hall and community.
Support the management of the housing operations system
Coordinate the housing assignment process
Support proper billing: room, board, and damage charges
Coordinate the residence hall front desk operations program
Coordinate housing sustainability initiatives
Coordinate fire drills, fire safety awareness initiatives, and processes
Support building facility and custodial issues, and building walk-throughs
Coordinate the residence hall storage and abandoned property program
Coordinate the mid-year and end-of-the-year residence hall closing
Coordinate key management
Hire, train, and supervise employees for respective residence hall(s) assigned
Conduct performance evaluations
Support summer school, summer conferences, and guest housing programs and transitions
Attend all training, in-services, and developmental meetings requested by the Residence Life Office
Attend/participate in staff meetings, one-on-one meetings with the supervisor, and evaluation processes
Other duties assigned