Business Sales Architect IV

Hawaiian Telcom•Honolulu, HI

About The Position

This role plays a critical role in driving business growth for Hawaiian Telcom business customers by leveraging your technical expertise to align customer needs with innovative technology solutions. Reporting to Manager -- Sales Architects, Sales Architects play a key role in pre-sales activities, collaborating with clients to understand their requirements and crafting compelling solutions that drive positive business outcomes. The position requires a blend of technical proficiency, strategic thinking, and effective communication skills to successfully position and sell the company's technology offerings.

Requirements

Minimum of 12 years of experience in roles such as Sales Engineer, Solutions Architect, or a similar position, with a focus on supporting customer needs and outcomes using company technologies.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant certifications in the Hawaiian Telcom's technology stack.
Sales or technical certifications in related fields.
Proficiency in system design, cloud computing, architectural frameworks, security and networking technologies that include Cisco, Palo Alto, Arista, Fortinet, EMC, and other prevailing customer hardware.
In-depth knowledge of at least one major cloud platform (AWS, Azure, or Google Cloud).
Familiarity with programming languages, databases, and enterprise IT infrastructure.
Extensive experience in designing and implementing network solutions for large-scale environments.
Knowledge of network protocols (TCP/IP, DNS, DHCP), security, and performance optimization.
Certifications: CCIE, CCNP, JNCIP, or equivalent.
Proven experience in a customer-facing technical role, understanding and addressing customer needs through technology solutions.
Ability to effectively communicate the value proposition of company technologies to clients.
Excellent written and verbal communication skills.
Ability to convey technical concepts to both technical and non-technical stakeholders.
Proven leadership and collaboration skills.
Strong problem-solving and strategic thinking abilities.

Nice To Haves

Master's degree preferred.

Responsibilities

Collaborate with clients to understand their business challenges and goals.
Design and present technology solutions that align with customer needs, ensuring a seamless integration with existing systems.
Work closely with the technical team to translate customer requirements into actionable plans.
Act as a technical liaison between the sales team and customers, providing insights into the feasibility and benefits of proposed solutions.
Support the development of sales proposals and technical documentation.
Assist in the preparation and delivery of product demonstrations.
Conduct in-depth assessments of customer needs, ensuring a thorough understanding of their objectives and pain points.
Collaborate with the sales and product teams to tailor solutions that address specific customer requirements.
Stay informed about the company's technology stack and updates.
Provide technical guidance to the sales team, ensuring a deep understanding of the technical aspects of the products and services offered.
Work closely with project managers and delivery teams to ensure a smooth transition from sales to implementation.
Provide ongoing support to customers during the post-sales phase