Business Relationship Support Representative - CSO2, GPL

Wells Fargo Bank • Des Moines, IA

9h • Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Representative (CSO2) to join the WellsOne Commercial Credit Cards team within Global Payments & Liquidity (GPL). The WellsOne Service Center supports commercial credit card holders with general inquiries related to their card programs while delivering exceptional customer service. In this role, you will oversee the overall customer experience, handle customer issues and assist in decisions with business client managers, help with customer associated risk management, and collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. You will interact with internal customers, receive direction from leaders, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Knowledge and understanding of treasury management products and services
• Call Center experience
• Excellent customer service experience with previous client contact
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast paced, deadline driven environment
• Proven problem solving and decision-making skills
• Strong organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office, including Excel, Word and Power Point
• Experience with Service View
• Proven ability to partner with internal and external partners to meet the needs of the customer
• Well organized with attention to detail
• Ability to work in a close team environment

Responsibilities

• Oversee overall customer experience
• Handle customer issues and assist in decisions with business client managers
• Help with customer associated risk management
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Benefits

• Equal Opportunity Employer
• Focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture
• Accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance)
• Proactive monitoring, governance, risk identification and escalation
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process
• Drug free workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed