Business Relationship Support Representative – GPL National Service Group (NSG) CSO 2

Wells Fargo & Company•Minneapolis, MN

2d•$24 - $31•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Representative (CSO2) in Global Payments & Liquidity (GPL) as part of Enterprise Functions. This role operates in an Inbound Call Center Environment. In this role, you will provide exceptional customer experience, interact with internal and external customers, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements. You will service treasury management products and services, identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs. Additionally, you will identify trends through client interactions, identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions, train clients on products and services to ensure optimal delivery and meet implementation needs, and identify opportunities for process improvements. You will also collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

Requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Strong knowledge with a wide variety of Treasury Management products
Experience in a call center environment with strong telephone etiquette skills
Bank Branch experience
Ability to lead, train & mentor new hires and internal partners
Demonstrated ability to navigate multiple computer systems and applications while efficiently and effectively using search tools to locate and verify information
Intermediate Microsoft Office skills
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi-tasking, and prioritizing skills
Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
Ability to work in a fast-paced deadline driven environment

Responsibilities

Provide exceptional customer experience
Interact with internal and external customers
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Service treasury management products and services
Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs
Identify trends through client interactions
Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions
Train clients on products and services to ensure optimal delivery and meet implementation needs
Identify opportunities for process improvements
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals