Business Relationship Support Manager - Financial Institutions

Wells Fargo & Company•Miami, FL

5d•Hybrid

About The Position

Wells Fargo’s Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world. Wells Fargo is seeking a Business Relationship Support Manager to join the Dedicated Client Services team supporting the Banks team within the Global Payments & Liquidity (GPL) line of business.

Requirements

5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
Bilingual proficiency in Spanish/English

Nice To Haves

2+ years’ Experience leading a team responsible for implementing and/or servicing treasury management services
3+ years experience supporting Complex Treasury Management Products (Ex: Electronic Commerce Services, BAI, International Wires)
Expert knowledge base and understanding of treasury management tools, products and services
Knowledge and understanding of correspondent banking customers and previous history supporting Latin America clients
Curious, proactive, customer-centric mindset with the ability to balance needs of clients, shareholders, and team members
Ability to be flexible in a fast-paced environment while balancing competing time sensitive priorities
Excellent team player with ability to partner with internal and external partners and across all organizational levels
Excellent verbal, written, and interpersonal communication skills
Strong computer skills, including Excel, MS Word and Power Point

Responsibilities

Lead and manage a team of 8-10 Client Service Officers (CSOs) supporting LATAM banking clients
Manage the end-to-end customer experience including onboarding and extensive problem-solving
Identify and recommend opportunities for process improvement and risk control development
Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
Interpret and develop policies and procedures to implement compliance and to resolve issues
Collaborate and influence all levels of professionals including experienced managers
Lead team to achieve objectives
Mentor and guide talent development of direct reports and assist in hiring talent
Serve as an escalation point for complex client issues, ensuring timely resolution and high-quality service delivery
Coach, mentor, and develop team members, including performance management and career development planning
Ensure completion of key operational and management activities, including reporting and workflow oversight