Business Relationship Manager

Symetri • Fayetteville, AR

1d • Remote

About The Position

SYMETRI Symetri combines technology and business process consulting to help firms successfully plan, design, build and operate land and buildings. With Symetri, you are part of a company that is delivering solutions to improve the entire project delivery process, from planning and design, to construction and operations & maintenance. In other words, you're joining a team that is dedicated to helping our clients leverage technology in innovative ways to build a better world. This is a fully remote position. ROLE We're looking for a proactive, consultative Business Relationship Manager to manage a large portfolio of customer accounts and drive retention, adoption, and growth. In this role, you'll serve as the primary post-sale contact for up to 450 clients, helping them maximize value from their Autodesk and Symetri solutions while identifying opportunities for expansion and long-term partnership. Success in this role comes from strong prioritization, process discipline, and the ability to recognize which customers need a deeper level of engagement.

Requirements

• 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role.
• Experience managing multiple priorities in a fast-paced environment.
• Strong communication, relationship-building, and problem-solving skills.
• Experience with CRM platforms such as Salesforce (Planhat experience is a plus).
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word.
• Demonstrated ownership, accountability, and attention to detail.
• Bachelor's degree or equivalent combination of education and experience.

Nice To Haves

• Experience in software, SaaS, technology, or subscription-based business
• Familiarity with Autodesk products, licensing, or the AECO or Manufacturing industries
• Understanding of customer lifecycle management, renewals, and adoption strategies

Responsibilities

• Own customer retention and renewal outcomes across a high-volume portfolio.
• Build strong client relationships through proactive outreach and consultative conversations.
• Identify and escalate customer risks using engagement and health indicators.
• Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.
• Partner with Sales to surface expansion opportunities and support account growth.
• Coordinate with technical, consulting, and support teams to ensure positive client outcomes.
• Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.
• Guide customers through Autodesk licensing updates, program changes, and adoption best practices

Benefits

• Generous and flexible time off (FTO), plus eight paid holidays
• Company-sponsored benefits include: Group health insurance with nominal employee contribution
• Employer-paid short- and long-term disability coverage
• Access to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefits
• Employer match of employee HSA contributions, dollar-for-dollar up to the IRS limit
• 401(k) with company match of up to 4% of base salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree