Business Relationship Manager

Flexential Corp.•Tampa, FL

9d•$118,500 - $127,000•Remote

About The Position

The Business Relationship Manager (BRM) serves as the strategic interface between business functions and the Office of the Chief Information Officer (OCIO), assuring technology investments, capabilities, and services are aligned with organizational objectives and deliver measurable business value. Acting as a trusted advisor, consultant, and relationship leader, the BRM partners with business stakeholders to understand priorities, challenges, opportunities, and desired outcomes, translating them into scalable, compliant, and sustainable technology solutions. The BRM helps business partners navigate OCIO processes and services, assuring requests are understood in the context of business priorities, outcomes, urgency, strategic alignment, and value realization. This role is focused on building trusted relationships, shaping demand, defining business capabilities, improving business processes, and facilitating effective governance and decision-making. The BRM serves as a primary liaison between the business and OCIO, helping clarify needs before work enters delivery channels and ensuring initiatives are aligned to portfolio priorities, enterprise standards, available capacity, and long-term technology strategy. The role requires strong business acumen, technical fluency, process improvement expertise, executive communication skills, and the ability to bridge strategy, process, technology, and delivery.

Requirements

Strategic Relationship Management
Executive Presence & Influence
Business Process Analysis & Optimization
Demand Discovery & Demand Shaping
Technology Strategy & Roadmap Development
Business Case Development
Value Realization & Benefits Tracking
Solution Consulting
Process Engineering
Data & Analytics Enablement
Change Management
Governance & Risk Management
Stakeholder Engagement
Negotiation & Conflict Resolution
Communication & Facilitation
Systems Thinking
Innovation & Continuous Improvement
Be viewed as a trusted advisor by business leaders.
Improve the quality and strategic alignment of technology demand.
Establish and maintain actionable technology and capability roadmaps.
Increase adoption and reuse of enterprise platforms and capabilities.
Improve business process efficiency, effectiveness, and transparency.
Deliver measurable business value from technology investments.
Strengthen alignment between business strategy, enterprise architecture, and project execution.
Improve stakeholder satisfaction and engagement.
Drive cross-functional collaboration and organizational effectiveness.
Enable scalable, data-driven, compliant, and sustainable business operations.
Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment.

Nice To Haves

The annual salary range offered for this position is estimated to be $118,500 - $127,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.
Discretionary annual bonus, based on personal and company performance.
We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.

Responsibilities

Serve as the primary strategic point of contact between assigned business functions and OCIO.
Build and maintain trusted relationships with business leaders, stakeholders, and technology partners.
Develop a deep understanding of business objectives, operating models, challenges, regulatory requirements, and strategic priorities.
Act as a trusted advisor, helping business partners agnostically understand available technology services, capabilities, governance processes, and investment considerations.
Develop and maintain IT Project Roadmaps with business partners.
Maintain continuous visibility into stakeholder needs, priorities, risks, and opportunities.
Assure business partners understand how requests are evaluated, prioritized, funded, and advanced through portfolio and delivery processes.
Facilitate productive collaboration between business stakeholders, architecture, security, data, AI, delivery, operations, and portfolio management teams.
Influence decision-making without direct authority and help align competing priorities across stakeholder groups.
Partner with SIO and PFLT to assure alignment on strategic priorities and initiatives.
Lead demand discovery, intake, shaping, prioritization, and governance activities for assigned business areas.
Help clarify business needs, desired outcomes, timing expectations, success measures, urgency, and value drivers before work enters delivery channels with a focus on achieving business outcomes.
Translate business requests into well-defined demand, capability requirements, opportunity briefs, and initiative proposals.
Develop business cases and KPIs to track value of business outcomes and solutions delivered.
Support demand shaping by connecting requests to enterprise strategy, portfolio priorities, regulatory requirements, available capacity, and technology roadmaps.
Identify opportunities to consolidate, standardize, automate, or leverage existing enterprise capabilities before pursuing custom solutions.
Facilitate prioritization discussions using business value, risk, strategic alignment, complexity, dependencies, and organizational capacity as decision criteria.
Maintain visibility into demand pipelines, project requests, resource constraints, and delivery readiness.
Coordinate closely with delivery managers, portfolio and program management teams, enterprise architects, security teams, data and AI teams, product managers, and platform teams to ensure initiatives are properly assessed and routed.
Challenge vague, duplicative, or low-value requests and help stakeholders refine opportunities into actionable initiatives.
Ensure work is routed through the appropriate intake, governance, funding, and delivery processes.
Analyze and document current-state and future-state business processes, workflows, value streams, and business capabilities.
Identify process inefficiencies, operational risks, compliance gaps, and opportunities for improvement.
Lead process optimization, standardization, automation, and continuous improvement initiatives.
Champion change management activities for new business processes partnering with the respective business units to help drive adoption.
Develop multi-year business capability roadmaps aligned with strategic objectives and enterprise technology plans.
Facilitate process-centered discussions that translate desired business outcomes into integrated technology solutions.