Business Relationship Manager (Virtual)

Prudential Financial•Fort Washington, PA

1d•Remote

About The Position

The Business Relationship Manager oversees and strengthens business-to-business connectivity between Prudential and its third-party annuity distribution partners, including independent marketing organizations and broker-dealers. The role supports sales enablement, operational effectiveness, and an improved experience for distribution partners and their clients. The position leads relationships with partner operational and business leaders, identifies shared priorities and systemic operational challenges, and supports partner-specific workflows, product launches, and changes. It also leads approved partner initiatives, coordinates cross-functional communication, manages partner onboarding and documentation, and serves as a day-to-day contact for partner requests. The role collaborates with Sales and Relationship Management teams and may participate in industry working groups.

Requirements

At least 8 years of financial services experience.
Knowledge of financial services operations and electronic order-entry technology platforms.
Leadership presence and the ability to influence others.
Ability to collaborate and build rapport with all levels of management.
Results-oriented approach with a strong focus on driving positive outcomes.
Ability to think strategically, understand the big picture, and recognize downstream impacts.
Active listening skills and ability to ask relevant probing questions.
Ability to balance multiple competing priorities and embrace change.
Experience working in a collaborative, matrixed environment.
FINRA Series 6 license required.

Nice To Haves

Annuity-specific experience.
Experience supporting third-party annuity distribution through independent marketing organizations, broker-dealers, or comparable intermediary channels.

Responsibilities

Lead relationships with operational and business leaders at assigned distribution partners to promote operational and technology advances, identify shared priorities, and improve business connectivity and the client experience.
Identify, escalate, and resolve systemic operational challenges that could disrupt business with partner firms.
Understand partner business models, platforms, and workflows to communicate sales-processing requirements and support product launches and changes.
Gather, track, and communicate partner workflow requirements and unique rules of engagement.
Understand and communicate channel- and partner-specific initiatives requiring internal system or workflow changes, and develop supporting business cases where appropriate.
Lead execution of approved partner-specific initiatives and coordinate cross-functional communication about business, operational, technology, and client impacts.
Build understanding of industry operational challenges and potential solutions, and participate in industry working groups where appropriate.
Coordinate execution, approval, and tracking of distribution and administrative agreements, including RFIs, service-level agreements, compensation schedules, and other required documentation.
Coordinate onboarding of new distribution partners.
Serve as the day-to-day point of contact for ad hoc partner requests.
Collaborate with Sales and Relationship Management teams to align partner strategies, priorities, and tactical execution.

Benefits

Market-competitive base salary with yearly bonus potential at every level.
Medical, dental, vision, life, and disability insurance.
Paid time off and leaves of absence, including parental and military leave.
401(k) plan with company match up to 4%.
Company-funded pension plan.
Wellness programs, including up to $1,600 per year in reimbursement for personal wellbeing purchases.
Work/life resources covering topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education benefit to help finance approved traditional college enrollment and accredited certificate programs.
Employee Stock Purchase Plan, with shares available at 85% of the lower of the beginning or ending purchase-period price.
Potential eligibility to participate in a discretionary annual incentive program, subject to program rules and relevant factors.