Business Banking Relationship Manager - Virtual Client
About The Position
This is a sales and relationship management position. Consideration will be given to those who have several years of business banking relationship management experience in working with businesses in the $2 - 10MM in annual revenue. The RM Virtual position manages a large book of business (400+ clients) in the $2-10MM segment. The objective is to maintain and grow the book of business. The role involves significant outbound calling, identifying business needs, and driving new opportunities within assigned relationships. Success requires the ability to sell effectively in a virtual environment, leverage technology quickly, and stay highly organized given the volume and pace. Candidates should be comfortable working with large sets of metrics, maintaining accountability, and operating in a monitored environment due to the role’s structure. Books of business are typically on one time zone but may not be territory‑concentrated. Analyzing business tax returns and structuring small business loans are a plus. While titled “virtual,” the role is remote. There will be some annual travel expectations for team meetings, and the hiring manager will review specific onsite requirements during the interview process. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- Several years of business banking relationship management experience in working with businesses in the $2 - 10MM in annual revenue.
- Ability to sell effectively in a virtual environment.
- Ability to leverage technology quickly.
- Ability to stay highly organized given the volume and pace.
- Comfortable working with large sets of metrics.
- Maintaining accountability.
- Operating in a monitored environment due to the role’s structure.
- University / college degree, with 3+ years of relevant / direct industry experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Nice To Haves
- Analyzing business tax returns
- Structuring small business loans
- Spanish Speaking
Responsibilities
- Utilizes strong virtual communication skills in lieu of in-person meetings to manage existing clients.
- Responsible for growing share of wallet with existing clients.
- Identifies customer needs to help them succeed financially by presenting the full range of PNC's products and services.
- Provides ideas and insights based on understanding of the client’s needs and their financial well-being while focusing on increasing client engagement and loyalty.
- Remotely develops and manages clients across multiple markets, aimed at growing sales, increasing revenue and deepening share of wallet in an effort to transition them to primary clients.
- Coordinates the implementation and documentation of non-credit products and services.
- Leverages knowledge of the industry and market to prioritize efforts.
- Manages the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
- Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
- Collaborates with Virtual RM team to share best practices and opportunities.
- Leverages Small Business sales development partners to engage in effective client outreach.
- Utilizes technology to enhance client engagement and loyalty through multiple channels of communication.
- Effectively manages risk/return in accordance with PNC's risk profile and drives quality for existing clients.
- Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
