Business Relationship Manager

Salt Lake County•Salt Lake City, UT

22h•Hybrid

About The Position

The Business Relationship Manager (BRM) is a strategic business partner who shares ownership for business strategy and business value results in information technology. The BRM serves as a single point of focus, bringing together functions such as IT, human resources, and finance with one or more lines of business or value streams. The role oversees the strategy, development, and support of internal tools and technology solutions that enable Salt Lake County’s business operations. The position works with County departments and leadership to connect business needs with IT capabilities, develop roadmaps and initiative portfolios, evaluate proposals, identify value and opportunities, and support successful change and transformation. Work is typically performed in a general office or hybrid work setting. The successful applicant must pass a fingerprint-based background check and enroll in the continuous RAP Back program in accordance with County Human Resources policy requirements.

Requirements

Bachelor’s degree in business, IT, or a related field, or equivalency.
Five years of experience in a business/IT field.
Solid understanding of IT, marketing, human resources, and finance.
Must possess or obtain a professional certification from the Business Relationship Management Institute (BRMI) or the Project Management Institute (PMI) within six months of hire.
Must pass a required background check through fingerprinting and enroll in the continuous RAP Back program.
Knowledge of County systems, processes, applications, performance indicators, and best practices for determining optimal County IT solutions.
Knowledge of strategy, development, and support of internal tools and technology solutions, and ability to identify and lead organizational change aligned with broader change initiatives.
Knowledge of software used to enable Countywide business needs and goals.
Knowledge of negotiation strategies and solutions for complex or controversial issues across multiple teams or functional groups.
Knowledge of the County budgeting system and process.
Knowledge of Software Development Life Cycle (SDLC) methodologies, including requirements, analysis, design, testing, implementation, deployment, and system upgrades.
Knowledge of requirements-gathering techniques, project management, and application and/or systems development methodologies.
Knowledge of Agile and/or Scrum methodology, multidisciplinary business principles and practices, and Service Level Agreements (SLA).
Ability to build relationships, think strategically, act with assertiveness and diplomacy, and demonstrate heightened energy and focus.
Ability to negotiate and solve problems skillfully, provide strong leadership, and collaborate with and encourage collaboration among others.
Ability to focus on County value results rather than solutions, positively influence others, and break down organizational silos.
Ability to write, speak, and present effectively.
Ability to remain calm under stress and quickly adjust, evolve, and multitask among competing priorities.
Ability to maintain confidentiality and professionalism.

Nice To Haves

A master’s degree may be preferred but is not required.

Responsibilities

Work with County department leadership to communicate to IT what is needed to improve business performance.
Develop multi-year business capability roadmaps with enterprise architecture.
Review requirements with County departments for change management and business transformation.
Develop a healthy and well-managed initiative portfolio with the Project Management Office (PMO).
Communicate with County leadership to evaluate joint initiatives and proposals for alignment with established roadmaps and business priorities.
Identify value when developing ideas, focusing on County goals, risk assessment, business continuity, and business capability requirements.
Identify short- and long-term strategic opportunities for County departments and track adoption across relevant departments.
Build and manage relationships to oversee convergence and strategic partnering across County departments, including with executive and senior leadership.
Engage project sponsors from County departments to ensure they understand the objectives of joint strategic efforts.
Stay current on industry and technological trends to maintain creativity and innovation.
Ensure joint initiatives are set up for success and align with County values and strategies.
Advocate for County needs to IT and communicate IT goals to the County.
Understand and communicate the epics of business needs.
Maintain working knowledge of the IT internal operating process.
Demonstrate proficiency in conflict resolution.

Benefits

12 holidays, up to 24 vacation days, 12 sick days, and one personal day each year.
Hybrid work environment with flexibility to work from home and in the office.
Retirement options including a hybrid pension/401(k) or 401(k) only, with a 10% contribution.
Medical coverage, including an option with a 100% County-paid premium.
Dental and vision coverage, including coverage for adult designees.
Health Savings Account with a County contribution of up to $1,200 per year.
Flexible Spending Account.
100% County-paid long-term disability coverage and a short-term disability option.
Onsite medical clinic, childcare, and gym.
Hospital insurance, pet insurance, auto and home insurance, and discounts at County facilities.
Professional development opportunities.