Business Relationship Manager I - Officer

JPMorganChase•Fort Worth, TX

About The Position

The Business Relationship Manager works in Business Banking, providing financial advice and customized banking solutions to business clients. The role focuses on developing and managing a portfolio of approximately 70 clients with annual revenue greater than $3 million, including businesses in stable, mature, growth, and expansion stages. The manager acquires, retains, and deepens client relationships through business development, deposit and balance acquisition, product deepening, client retention, growth, referrals, and efforts to increase primary bank share. The position provides a high-touch client experience while balancing relationship development with risk management. It involves offering business deposit and cash management solutions, managing business credit opportunities up to approximately $15 million, and partnering with branch bankers and specialists as needed. The manager also works across internal business lines to develop long-term banking relationships and identify appropriate financial solutions for business owners.

Requirements

Minimum of 5 years of experience in a Business Banking Relationship Management role or related business lending experience.
Strong knowledge of deposit and cash management products.
Knowledge of business credit underwriting and commercial credit training.
Ability to use seasoned judgment to provide customized solutions and present proactive alternatives.
Ability to anticipate client issues, take ownership of problems on clients’ behalf, and follow through on commitments.
Strong tactical business development and negotiation skills; self-directed, proactive, and creative approach.
Sound judgment and ability to navigate ambiguity to get things done.
Strong relationship-building and communication skills with individuals at all levels, internally and externally.
Ability to influence others to achieve desired outcomes and use technology to interact with clients effectively and efficiently.
Strong existing business network or demonstrated ability to build one through active involvement in relevant community organizations and centers of influence.
Excellent organizational skills and ability to manage priorities, work under pressure, meet tight deadlines, and balance client needs with risk and firm interests.

Nice To Haves

Bachelor’s degree in Finance or a related field, or equivalent work experience.
Minimum of 3 years’ experience managing clients with revenue greater than $10 million.
Proficiency in Microsoft Office tools, including Outlook, Excel, Word, and PowerPoint.
In-depth knowledge of diverse types of businesses, industries, markets, financial concepts, and economic concepts.

Responsibilities

Acquire, retain, and deepen a portfolio of approximately 70 business clients with annual revenue greater than $3 million, across stable/mature and growth/expansion stages.
Provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; support branch-based bankers on sizeable business credit deals as needed.
Deliver customized business banking solutions and recommend profitable portfolio solutions using expertise in business, finance, credit, and risk management.
Anticipate client needs through market and industry monitoring and deliver an outstanding client experience.
Grow the portfolio by prospecting for new clients, particularly expanding businesses, and by leveraging centers of influence and referral networks.
Partner across Branch, Wealth Management, Private Bank, Asset & Wealth Management, Middle Market, and One Chase to originate opportunities and build long-term primary banking relationships.
Conduct regular in-person visits with clients, prospects, referrals, and centers of influence at their places of business to develop the full financial relationship and increase primary bank share.
Understand business owners’ personal financial goals and needs, and partner with Branch, Wealth Management, and Private Bank to identify and deliver appropriate personal financial solutions.
Use knowledge of treasury products and partner with product specialists to onboard clients, ensure end-to-end delivery of accounts and services, and follow up after account opening to identify additional solutions and establish digital capabilities.
Leverage service teams to deliver an outstanding client experience.
Protect the firm by following risk management protocols and control policies and adhering to regulatory requirements.