Business Relationship Manager Senior - Vice President

JPMorganChase•Miami, FL

About The Position

The Business Relationship Manager Senior (Sr. BRM) in Business Banking manages and develops a portfolio of large, profitable business clients with annual revenue greater than $3 million. The role focuses on business development, deposit and balance acquisition, product deepening, client retention and growth, and generating referrals to increase primary bank share. The Sr. BRM provides a high-touch client experience through relationship building and financial advice, with an emphasis on client experience and risk management. The position retains and deepens existing relationships while acquiring new relationships through targeted prospecting and referrals. The Sr. BRM acquires, retains, and deepens a portfolio of approximately 70 business clients across stable/mature and growth/expansion stages. The role provides business deposit and cash management solutions, manages business credit opportunities up to approximately $15 million, and may support branch-based bankers on sizeable business credit deals. It works with clients and internal partners to deliver customized business and personal financial solutions, develop long-term primary banking relationships, and ensure seamless onboarding and service delivery. The position also follows risk management protocols, control policies, and regulatory requirements.

Requirements

Minimum of 5 years’ experience in a Business Banking Relationship Management role or related business lending experience.
Strong knowledge of deposit and cash management products.
Knowledge of business credit underwriting with commercial credit training.
Use seasoned judgment to provide customized solutions that meet client needs and present proactive alternatives.
Demonstrated ability to anticipate client issues, own problems on clients’ behalf, and follow through on commitments.
Strong tactical business development and negotiation skills; self-directed, proactive, and creative approach.
Sound judgment and ability to navigate ambiguity to get things done.
Strong relationship-building and excellent communication skills with people at all levels, internally and externally.
Ability to influence others to achieve desired outcomes and leverage technology to interact with clients effectively and efficiently.
Strong existing business network or demonstrated ability to build one through active involvement in relevant community organizations and centers of influence.
Excellent organizational skills and ability to manage and prioritize work under pressure, meet tight deadlines, and balance client needs with risk and firm interests.

Nice To Haves

Bachelor’s degree in Finance or a related field, or equivalent work experience.
Minimum of 3 years’ experience managing clients with more than $10 million in revenue.
Proficiency in Microsoft Office tools, including Outlook, Excel, Word, and PowerPoint.
In-depth knowledge of diverse types of businesses, industries, markets, and financial and economic concepts.

Responsibilities

Acquire, retain, and deepen a portfolio of approximately 70 business clients with annual revenue greater than $3 million, across stable/mature and growth/expansion stages.
Provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; support branch-based bankers on sizeable business credit deals as needed.
Deliver customized business banking solutions aligned with client needs, using business, finance, credit, and risk management expertise to recommend profitable portfolio solutions and anticipate needs through market and industry monitoring.
Grow the portfolio by prospecting for new clients, especially expanding businesses, and leveraging centers of influence and referral networks.
Partner across Branch, Wealth Management, Private Bank, Asset & Wealth Management, Middle Market, and One Chase to originate opportunities and build long-term primary banking relationships.
Conduct regular in-person visits with existing clients, prospects, referrals, and centers of influence at their places of business to develop full financial relationships and increase primary bank share.
Understand business owners’ personal financial goals and needs; use knowledge of personal banking products and partner with Branch, Wealth Management, and Private Bank to identify and deliver appropriate personal financial solutions.
Use knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and products and services.
Leverage service teams to provide an outstanding client experience and follow up after account opening to identify additional solutions and establish digital capabilities.
Protect the firm by following risk management protocols and control policies and adhering to regulatory requirements.